Works Word Processor: Characters Overlap and Appear Jumbled

When you use the Microsoft Works Word Processor, you may experience the following symptoms:

• Characters that you type overlap one another and appear jumbled.
• Characters overlap one another and appear jumbled when you open a Works Word Processor document.

This behavior can occur if the printer driver for your printer is outdated. Or your printer may be a dot matrix printer, and you are using high resolution settings.

To resolve this issue, use the following methods in the order in which they are presented.

Install the Latest Printer Driver for Your Printer

To inquire about how to obtain and install the latest printer driver for your printer, contact the manufacturer of your printer.

For information about how to contact the manufacturer of your printer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

Configure Your Printer to Emulate Another Printer

To configure your printer to emulate a different printer, consult your printer manual, or contact the manufacturer of your printer.

Install a Compatible Printer Driver

To install a compatible printer driver, contact the manufacturer of your printer.

Change the Resolution to your Dot Matrix Printer

1. Click Start, point to Settings, and then click Printers.
2. Right-click the printer, and then click Properties.
3. Click the Graphics tab.
4. In the Resolution field, change the settings to 120 x 144.
5. Click OK.