Windows 2000 Setup May Reset SCSI Interrupt Steering Logic (SISL) RAID Configuration

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This article was previously published under Q259469

SYMPTOMS

Disclaimer

Microsoft is not responsible for any files, Web links, driver support, or damage, or other conditions or results caused by using this article. This article is intended as an option for users looking for possible methods for installing Windows 2000 on computers with SISL server boards.

Microsoft does not support any of the methods detailed in this article to install Windows 2000 on computers with SISL server boards. Microsoft Product Support Services is not responsible for any of the information contained in this article.

Users accept all responsibility and support costs if using any of the methods detailed in this article to install Windows 2000 on computers with SISL server boards. This is unsupported information.

When you install Windows 2000 on a computer with a SCSI Interrupt Steering Logic (SISL) server board, your computer may display the following informational message, and then stop responding (hang) during the Text-Mode portion of Setup:

Setup is starting Windows 2000

If you use the Winnt32.exe tool to upgrade your computer to Windows 2000, you may receive the following warning message:

Possible non-compatible Zero-Channel RAID storage controller - CLICK DETAILS!

When you restart your computer, you may experience one or more of the following symptoms:

Your RAID drives are offline, and the RAID set is inaccessible.
If the operating system partition and drive are on the SISL RAID controller, the operating system no longer boots.

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CAUSE

This issue can occur because Windows 2000 Plug and Play (PnP) detects both controllers during Setup and then tries to load their corresponding drivers. A resource conflict exists when each driver tries to control the same device on the computer, causing the RAID device configuration information to be lost.

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RESOLUTION

To resolve this issue, perform the following steps if your Mylex RAID controller has firmware version 4.07-0-29 or later:

NOTE: If the firmware version is older than 4.07-0-29, refer to the Mylex documentation for details on how to mark drives online that have been marked offline. Note that upgrading to firmware version 4.07-0-29 or later is strongly recommended.

Boot into the Mylex RAID configuration utility by pressing ALT-R when prompted by the Basic Input/Output System (BIOS).
Click Perform Administration on..., click Physical Device, and then click the first offline drive.
Click Advanced Options, click Make Drive Online, and then click Yes if you receive a warning about data corruption making drive online.
Repeat the preceding steps until all drives that were reset by Windows 2000 Setup are back online.

NOTE: After the recovery process, your computer starts with the previously installed operating system. Contact your computer manufacturer for information about upgrading your computer to Windows 2000. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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