Client Connection Manager for Terminal Services Causes Access Violation in Explorer.exe

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This article was previously published under Q262137

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SYMPTOMS

When you create a connection with Connection Manager for the Terminal Services client and then copy and paste the icon to the desktop, an access violation may occur in Explorer.exe

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CAUSE

This behavior is caused by an issue in Conman.exe.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date      Time    Version        Size     File name
   ----------------------------------------------------
   05/06/00  03:30p  5.0.2195.2086  252,176  Conman.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

Follow these steps to apply this hotfix on Microsoft Windows NT 4.0/ Win9x Clients for Terminal Server:

Apply the fix to Terminal Server.
Recreate the Tsclient disks.
Reinstall the Tsclient on the client computers.

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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