Article ID: 268988 - Last Review: January 27, 2007 - Revision: 2.1

Computer Locks When You Press CAPS LOCK During the Setup Wizard

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This article was previously published under Q268988
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SYMPTOMS

When you are installing Microsoft Windows Millennium Edition (Me) and you press CAPS LOCK while in the Setup Wizard, your computer can become unresponsive.
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CAUSE

This behavior is caused by the keyboard controller. When you press the CAPS LOCK key several times; the controller stops responding. It is not necessary to press the CAPS LOCK key while you enter the PID (Product ID).
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RESOLUTION

To resolve this problem, contact your original equipment manufacturer (OEM) for a possible Basic Input/Output System (BIOS) update, reboot your computer, and then start the setup without using CAPS LOCK during Setup Wizard.
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APPLIES TO
  • Microsoft Windows Millennium Edition
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Keywords: 
kbprb KB268988
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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