"Stop 0x0000001e" in Win32k.sys When You Quit a Program

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This article was previously published under Q269593

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SYMPTOMS

When you quit a program, you may receive the following error message on a blue screen:

STOP 0x0000001e (0xC0000005,0xA004C3B5,0x00000000,0x0000003C)

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This problem can occur if a program creates a windowstation handle and copies data to the Clipboard. While quitting the program, W32Thread is referenced while the windowstation handle is being deleted, but it has been deleted already.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version        Size       File name
   --------------------------------------------------------
   08/01/2000  05:08p  5.0.2195.2103  1,639,664  Win32k.sys
   06/22/2000  09:27p  5.0.2195.2096    242,960  Winsrv.dll
   05/31/2000  07:45p  5.0.2195.2096    379,152  User32.dll
   07/18/2000  08:05p  5.0.2195.2103    221,968  Gdi32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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