Problems Connecting to AOL or Shutting Down Your Computer After You Use AOL with Windows Me

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This article was previously published under Q276197

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SYMPTOMS

If you use America Online (AOL) on a computer that is running Windows Millennium Edition (Me), you may experience any of the following symptoms:

When you try to connect to AOL for the first time, you may receive one of the following error messages during step 6 ("Connecting to America Online"):
The access company failed to respond properly

The access company failed to respond properly (6 A)

The access network failed to properly respond

The access network failed to properly respond (6 A)
Note that your second dial-up attempt does work.
After you use AOL and you attempt to shut down your computer, your computer may not completely shut down. You may need to reset or restart your computer, but the main power button may not work.

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According to AOL, the current workaround for this behavior is to install AOL version 6.0. Microsoft believes that this issue occurs because there is an error in the AOL 5.0 code. Currently, no fix has been posted by AOL.

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MORE INFORMATION

Note that this issue is not resolved if you apply the hotfix from the following Microsoft Knowledge Base article:

272016 (http://support.microsoft.com/kb/272016/EN-US/ ) Cannot Stay Connected Using AOL with WDM Modem

For a list of frequently asked questions about AOL in Windows Me, see the following Microsoft Web site:

http://support.microsoft.com/kb/299829 (http://support.microsoft.com/kb/299829)

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APPLIES TO

Microsoft Windows Millennium Edition

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kberrmsg kbprb kbprod2web KB276197

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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