Mapping Shared Local Printers to Central Share Causes Server to Crash, Generates Event ID 2020 from SRV

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This article was previously published under Q286060

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SYMPTOMS

When you have several shared local printers that are attached to Microsoft Windows 98-based clients on your network, and you map the shared local printers to a central share on a server running Microsoft Windows 2000, the server may crash and log the following Event ID 2020 error from source SRV:

"The server was unable to allocate from the system paged pool because the pool was empty."

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CAUSE

This behavior can occur when the print jobs sent to the central print share are not properly redirected to the shared printers connected to the client computers. This can result in a memory leak in MsvC on the server, which eventually causes the server to crash.

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RESOLUTION

To resolve this behavior, either delete the print shares on the server and print directly to shared printers, or configure a network printer and print server.

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