Error Message: Windows 2000 Could Not Start Because of a Computer Disk Hardware Configuration Problem

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This article was previously published under Q297523

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SYMPTOMS

During an upgrade from Microsoft Windows 98 to Windows 2000, you may receive the following error message:

Windows 2000 could not start because of a computer disk hardware configuration problem.
Could not read from the selected boot disk. Check boot path and disk hardware.
Please check the Windows 2000(TM) documentation about hardware disk configuration and your hardware reference manuals for additional information.

During Setup, after the computer restarts, you may receive the following error message:

STOP 0x0000001e Kmode_Exception_Not_Handled......setupdd.sys

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CAUSE

This behavior can occur if Western Digital EZ BIOS drive overlay software is installed on the hard disk.

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RESOLUTION

To resolve this behavior, contact Western Digital for assistance.

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MORE INFORMATION

For additional information, see the following Knowledge Base articles:

102873 (http://support.microsoft.com/kb/102873/EN-US/ ) Boot.ini and ARC Path Naming Conventions and Usage

227704 (http://support.microsoft.com/kb/227704/EN-US/ ) Windows 2000 May Use Signature() Syntax in the Boot.ini File

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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