Error Message: Windows 2000 Could Not Start Because of a Computer Disk Hardware Configuration Problem

Article translations Article translations
Article ID: 297523 - View products that this article applies to.
This article was previously published under Q297523
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


During an upgrade from Microsoft Windows 98 to Windows 2000, you may receive the following error message:
Windows 2000 could not start because of a computer disk hardware configuration problem.
Could not read from the selected boot disk. Check boot path and disk hardware.
Please check the Windows 2000(TM) documentation about hardware disk configuration and your hardware reference manuals for additional information.
During Setup, after the computer restarts, you may receive the following error message:
STOP 0x0000001e Kmode_Exception_Not_Handled......setupdd.sys


This behavior can occur if Western Digital EZ BIOS drive overlay software is installed on the hard disk.


To resolve this behavior, contact Western Digital for assistance.

More information

For additional information, see the following Knowledge Base articles:
102873 Boot.ini and ARC Path Naming Conventions and Usage
227704 Windows 2000 May Use Signature() Syntax in the Boot.ini File
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:


Article ID: 297523 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows 2000 Professional Edition
kbnosurvey kbarchive kb3rdparty kbenv kberrmsg kbhardware kbprb kbsetup KB297523

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from