Files and Settings Are Not Transferred When You Use the Files and Settings Transfer Wizard

View products that this article applies to.

This article was previously published under Q307869

Expand all | Collapse all

SYMPTOMS

When you use the Files and Settings Transfer Wizard, you may experience any of the following behaviors:

The Files and Settings Transfer Wizard quits before the transfer process has been completed.
User settings or system settings are not transferred as expected.
Icons created on the desktop do not work as expected.
Account information in Microsoft Outlook Express is lost.
A new account created in Outlook Express overwrites an old mail account.
Outlook Express and Microsoft Outlook 2000 settings are not transferred if Outlook Express and Outlook 2000 share the same address book.
The Outlook Express message store becomes corrupted if the store is open while the Files and Settings Transfer Wizard is used on a Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)-based computer.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

This update is available on the Microsoft Windows Update Web site.

Collapse this imageExpand this image

Download the "User Migration Tool (Settings Transfer Wizard)" now (http://windowsupdate.microsoft.com/)

Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should have the following (or more recent) file attributes:

   Date         Time   Version      Size     File name     Platform
   ----------------------------------------------------------------
   20-Sep-2001  12:51  5.1.2600.14  113,664  Guitrn.dll    i386
   20-Sep-2001  12:51  5.1.2600.14  100,864  Guitrn_a.dll  i386
   20-Sep-2001  12:33               152,013  Migapp.inf    i386 
   20-Sep-2001  12:50  5.1.2600.14  230,400  Migwiz.exe    i386
   20-Sep-2001  12:50  5.1.2600.14  226,816  Migwiz_a.exe  i386
   20-Sep-2001  12:50  5.1.2600.14  186,368  Script.dll    i386 
   20-Sep-2001  12:50  5.1.2600.14  167,424  Script_a.dll  i386
   20-Sep-2001  12:51  5.1.2600.14  141,312  Sysmod.dll    i386
   20-Sep-2001  12:51  5.1.2600.14  130,560  Sysmod_a.dll  i386 
   20-Sep-2001  12:50  5.1.2600.14   78,336  Unctrn.dll    i386
   20-Sep-2001  12:50  5.1.2600.14   66,048  Unctrn_a.dll  i386

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Back to the top

MORE INFORMATION

The Files and Settings Transfer Wizard helps you transfer files and settings from your old computer to your new one. You can transfer settings for Microsoft Internet Explorer and Outlook Express, as well as desktop and display settings, dial-up connections, and other types of settings. You can transfer files and settings to your new computer from your old computer if you are running any of the following Microsoft Windows operating systems:

Windows 95
Windows 98
Windows 98 Second Edition (SE)
Windows Me
Windows NT 4.0
Windows 2000
Windows XP (32-bit)

NOTE: Be sure to quit any other open programs before you use the Files and Settings Transfer Wizard.

Back to the top