Select the product you need help with

Remote Assistance May Not Connect to a Multiple-Homed Windows XP Computer with the Personal Firewall Feature Enabled

Article ID: 308210 - View products that this article applies to.

This article was previously published under Q308210

SYMPTOMS

When you use a multiple-homed Windows XP-based computer with the Personal Firewall feature enabled, remote users may not be able to connect to the computer in response to a Remote Assistance request.

Also, if you are using a Windows XP-based computer with one network adapter and a modem with the Personal Firewall feature enabled, Remote Assistance does not open the firewall port on the modem connection.

Back to the top | Give Feedback

CAUSE

This problem occurs because Remote Assistance opens the firewall port only on the first bound network adapter of the multiple-homed computer.

Back to the top | Give Feedback

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

This update is available on the Microsoft Windows Update Web site.

Collapse this imageExpand this image

Download the "Remote Assistance Used with Network Cards and Firewalls" update now

(http://windowsupdate.microsoft.com/)

Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/EN-US/ )

How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name    Platform
   ---------------------------------------------------------------------
   05-Oct-2001  11:47  5.1.2600.15  135,680  Rdchost.dll  Intel
   05-Oct-2001  11:47  5.1.2600.15  131,072  Sessmgr.exe  Intel

   05-Oct-2001  11:47  5.1.2600.15  470,528  Rdchost.dll  Itanium 64-bit
   05-Oct-2001  11:47  5.1.2600.15  427,520  Sessmgr.exe  Itanium 64-bit

Back to the top | Give Feedback

WORKAROUND

To work around this problem, use any of the following methods:

Change the binding order of the network adapters.
Temporarily disable the Personal Firewall feature while you receive Remote Assistance.
Manually open the Remote Assistance ports.

Note that if there is only one network adapter and a modem and you change the binding order, the problem is not resolved.

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Back to the top | Give Feedback