FP2000: "FRONTPG.EXE Caused an Invalid Page Fault in Mso9.dll" Error Message When You Try to Save Changes to a Web

View products that this article applies to.

This article was previously published under Q308943

SYMPTOMS

When you try to save changes to a Microsoft FrontPage Web, you may receive an error message similar to the following:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

FRONTPG.EXE caused an invalid page fault in Mso9.dll at address.

NOTE: The actual memory address may vary.

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CAUSE

This problem can occur in the following cases:

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Case 1

If the Web page you are trying to save contains the Description or Keywords meta tags.

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Case 2

If there is an issue with Web Folders on the client that prevents you from connecting to any Web server, including a Web server on the local computer.

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RESOLUTION

To resolve this use the method appropriate to your situation.

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Case 1

Method 1: Remove the Description or Keyword Meta Tags

To do this, follow these steps:

In FrontPage, open the Web page. Click the HTML tab.
Find and delete the KEYWORDS and DESCRIPTION meta tags. These tags are located between the <HEAD> and </HEAD> tags.

For example, a Description tag may look similar to the following:
<meta name="description" content="Exceptional Collection of Handmade Crafts">

Method 2: Place the Description or Keyword Meta Tag inside a Web Component

In FrontPage, open the Web page. Click the HTML tab.
Find and select the KEYWORDS or DESCRIPTION tag.

NOTE: These tags are located between the <HEAD> and </HEAD> tags.
On the Edit menu, click Cut.
Click the Normal tab.
On the Insert menu, point to Advanced, and then click HTML.
In the HTML Markup dialog box, right-click and then click Paste on the shortcut menu.
Click OK to close the HTML Markup dialog box.
Click the HTML tab.
The Description or Keyword meta tag appears inside an HTMLMarkup Web component and looks similar to this:
 <meta name="description" content="Exceptional Collection of Handmade Crafts"> 
NOTE: The HTMLMarkup Web component should be located between the <BODY> and </BODY> tags.

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Case 2

Reinstall the Web folder files. To do this, follow these steps:

NOTE: Do not follow these steps if you are using Microsoft Windows 2000, Microsoft Windows XP, Microsoft Office XP or Microsoft FrontPage 2002. The folders that are renamed may not be replaced by running the Detect and Repair utility. These folders can only be restored with Microsoft Office 2000 or Microsoft FrontPage 2000. If you receive an "access denied" error when you try to rename any of the following folders, close any programs that are running or restart the system in safe mode.

Quit FrontPage 2000.
Rename the following folders:
- Drive:\Program Files\Common Files\System\Ole db
- Drive:\Program Files\Common Files\Microsoft Shared\Web Folders
- Drive:\Program Files\Common Files\Microsoft Shared\Web Server Extensions
To do this, use Windows Explorer to locate each folder, right-click the folder, click Rename, add old to the end of the folder name, and then press ENTER.
Start FrontPage.
On the Help menu, click Detect and Repair.

The Detect and Repair utility reinstalls the renamed folders.

For additional information about troubleshooting Web Folders, click the article number below to view the article in the Microsoft Knowledge Base:

287402 (http://support.microsoft.com/kb/287402/EN-US/ ) Troubleshooting Web Folders

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