Cannot Send Third-Party Mail by Using Earthlink Dial-up Networking and Outlook Express

Article ID: 310887 - View products that this article applies to.
This article was previously published under Q310887
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SYMPTOMS

When you use an Earthlink dial-up networking connection to send mail through another Internet service provider (ISP) or e-mail account, you may receive the following error message:
Error 0x800ccc0e. Cannot connect to Server.

RESOLUTION

To resolve this behavior, replace the Simple Mail Transfer Protocol (SMTP) server for the other ISP or e-mail account with the Earthlink SMTP server (mail.earthlink.net). To do this, follow these steps:
  1. Start Outlook Express.
  2. On the Tools menu, click Accounts.
  3. Click the Mail tab.
  4. Select the other ISP or e-mail account.
  5. Click Properties.
  6. Click the Servers tab.
  7. Change the server information for Outgoing mail (SMTP) to mail.earthlink.net.
  8. Click Apply, and then click OK.
  9. Click Close in the Internet Accounts dialog box.

Properties

Article ID: 310887 - Last Review: January 31, 2007 - Revision: 2.1
APPLIES TO
  • Microsoft Outlook Express 5.0
Keywords: 
kb3rdparty kbenv kberrmsg kbnetwork kbprb KB310887
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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