FIX: Random Stop Errors May Occur While Performing Remote Reads If You Specify a Short Timeout Value

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Article ID: 315590 - View products that this article applies to.
This article was previously published under Q315590
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SYMPTOMS

A stop error occurs during remote reads on the computer that is hosting the queues if you specify a small timeout value.

The following stop error occurs on Microsoft Windows 2000:
Stop 0x0000001E (c0000005, bebf882b, 00000001, 000000000).
You receive a similar error on Microsoft Windows NT 4.0 when this problem occurs.

CAUSE

This problem occurs because IRP packets in the Mqac.sys kernel driver are prematurely deleted.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

For Windows NT 4.0, the English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date 	    Time Version      Size 	File name 
-----------------------------------------------------
23-Sep-2002 08:51 	       11,163 	Crdbsp7.sql 
23-Sep-2002 08:50 	       19,968 	Mq2ndnd.exe 
02-Jul-2003 08:02 1.0.0.337    61,584 	Mqac.sys 
23-Sep-2002 08:27 1.0.0.336    34,064 	Mqcertui.dll 
02-Jul-2003 08:02 1.0.0.337    34,064 	Mqdbmgr.dll 
02-Jul-2003 08:02 1.0.0.337    59,152 	Mqdscli.dll 
02-Jul-2003 08:02 1.0.0.337    56,592 	Mqdssrv.dll 
02-Jul-2003 08:02 1.0.0.337   227,088 	Mqis.dll 
02-Jul-2003 08:02 1.0.0.337    16,144 	Mqkeyhlp.dll 
02-Jul-2003 08:02 1.0.0.337   142,096 	Mqoa.dll 
02-Jul-2003 08:02 1.0.0.337     8,464 	Mqperf.dll 
02-Jul-2003 08:02 1.0.0.337   509,200 	Mqqm.dll 
02-Jul-2003 08:02 1.0.0.337   110,352 	Mqrt.dll 
23-Sep-2002 08:45 1.0.0.336 1,831,320 	Mqsetup.dll 
02-Jul-2003 08:02 1.0.0.337    14,096 	Mqsvc.exe 
02-Jul-2003 08:02 1.0.0.337   106,768 	Mqutil.dll 
23-Sep-2002 08:27 1.0.0.336    62,224 	Msmq.cpl 
The hotfix package for this article will actually contain the fix for the following article in the Microsoft Knowledge Base:
822835 MSMQ: Event ID 2085 "Unable to create message file ..."

WORKAROUND

To work around this problem, set the MQReceiveMessage timeout to a value greater than or equal to 500 milliseconds.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 315590 - Last Review: February 28, 2014 - Revision: 3.3
APPLIES TO
  • Microsoft Message Queue Server 1.0
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbqfe kbhotfixserver KB315590

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