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Windows Installer Error 1619 When You Install from NTFS-Protected Directories

Article ID: 316309 - View products that this article applies to.

This article was previously published under Q316309

SYMPTOMS

When you install a Setup program that is based on Windows Installer Setup technology, you may receive the following Windows Installer error message:

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

If you have a verbose log file of the Setup program, the following information also appears at the end of the log file:

MSI (c) (6C:54): Package name extracted from package path: 'somesetup.msi' MSI (c) (6C:54): Could not create LFN path for package: 'H:\tmp\apps\coreapps\somesetup\somesetup.msi' This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package. MSI (c) (6C:54): MainEngineThread is returning 1619.

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CAUSE

This behavior occurs if both of the following conditions are true:

You install the program from an NTFS file system-formatted volume where the user has been denied the List Folder/Read Data permissions to the installation folder.

-and-
You try to install the program on a computer on which version 2 of the Windows Installer with the Windows Installer DLL file, Msi.dll version 2.0.2600.0, is installed.

NOTE: Windows Installer with Msi.dll version 2.0.2600.0 is included with Microsoft Windows XP and is also available as a redistributable file for download for Windows 2000 and Windows NT 4.0.

This problem occurs because of a bug in the Windows Installer version 2.0 engine.

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RESOLUTION

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English-language version of this fix should have the following file attributes or later:

   Date         Version      Size              File name
   ------------------------------------------------------
   11-Feb-2002  2.0.2600.28  1,994,240 bytes   Msi.dll

Windows 2000

Use one of the following methods to resolve this issue.

Update to Service Pack 3

This issue is resolved when you update Windows 2000 with Service Pack 3 (SP3). SP3 for Windows 2000 includes Windows Installer 2.0 with Msi.dll version 2.0.2600.1, which resolves this issue. For additional information about how to obtain Service Pack 3 for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Update Windows Installer

Update Windows with the latest version of Windows Installer. To obtain the latest version of Windows Installer, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F

(http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F)

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