Audible Manager Causes an Error Message in Windows XP

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This article was previously published under Q316694

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SYMPTOMS

When you use the Audible Manager program to change or save files, you may receive the following error message:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App name      App version  Module name  Module version  Offset
   ----------------------------------------------------------------
   explorer.exe  6.0.2600.0   awerscdc.ax  1.1.0.2         00017308

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CAUSE

The issue may occur when the Audible software cannot process a type of media.

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RESOLUTION

To resolve this issue, upgrade your Audible software to a version that properly processes the different media types. For information about how to do so, please view the following Audible Web site:

http://www.audible.com/software (http://www.audible.com/software)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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