Problems viewing, editing, or printing some images in Windows XP

Article translations Article translations
Article ID: 318966 - View products that this article applies to.
This article was previously published under Q318966
Expand all | Collapse all

SYMPTOMS

In Microsoft Windows XP, you may experience one or more of the following symptoms:

  • Some characters print as "=" when you print from the Japanese-language version of Visio 10 to Acrobat Distiller.
  • You may experience problems when you use the MSN Communities Web site. For example, you may not be able to load or display images on the MSN Communities Web site.
  • Hong Kong Simplified Complex Script support is not available in Visio 2002.
  • Images that contain a low number of dots per inch (DPI) may not look clear or might appear distorted when they are printed.
  • Images that are taken with a digital camera and then edited in Windows XP may not be readable by the source camera or by the image editing software that came with the camera.
  • When you are using the ClearType text setting in Windows XP, the text in Visio 2002 may appear distorted.
  • You may not be able to use the Magnifier Accessibility tool in Windows XP to magnify some images. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    319261 Graphics that are rendered by GDI+ cannot be magnified by screen magnifiers

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
The following files are available for download from the Microsoft Download Center:
x86:
Collapse this imageExpand this image
Download
Download the Q318966 package now

Itanium 64-bit:
Collapse this imageExpand this image
Download
Download the Q318966 package now
Release Date: 4/17/2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. NOTE: After you apply this update, you must restart your computer.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name    Platform
   ----------------------------------------------------------------------
   15-Mar-2002  00:17  5.1.3100.0  1,716,224  Gdiplus.dll  i386
   26-Mar-2002  21:04  5.1.3100.0  5,256,192  Gdiplus.dll  Itanium 64-bit
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 1.

Properties

Article ID: 318966 - Last Review: May 17, 2007 - Revision: 5.4
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
Keywords: 
kbbug kbfix kbshell kbprint kbqfe kbenv kbwinxpsp1fix kbhotfixserver KB318966

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com