Device Manager Hangs After You Remove a USB Camera

View products that this article applies to.

This article was previously published under Q319632

SYMPTOMS

If you disconnect a Universal Serial Bus (USB) camera from your computer after you suspend and then resume the computer, the camera may remain in Device Manager. If Device Manager is running when you remove the camera, Device Manager may stop responding (hang) if you try to scan for new hardware. If Device Manager is not running when you remove the camera, Microsoft Management Console (MMC) may hang when you try to start Device Manager.

This problem may occur under the following conditions:

Your computer is compliant with the Advanced Configuration and Power Interface (ACPI) specification.
Your computer supports USB.
You connect a USB camera before you suspend the computer. This problem may occur if you connect the USB camera to a USB port on either a port replicator or a docking station.

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RESOLUTION

NOTE: This update supercedes the update that is described in the following Microsoft Knowledge Base article:

307207 (http://support.microsoft.com/kb/307207/EN-US/ ) Computer Does Not Resume After You Connect a USB Camera

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Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

Date         Time   Version        Size    File name   Operating system
------------------------------------------------------------------------
21-Mar-2002  15:55  5.1.2600.40    43,136  Stream.sys  Windows XP (I386)
21-Mar-2002  15:55  5.1.2600.40   149,120  Stream.sys  Windows XP (IA64)

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Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

Date         Time   Version        Size    File name 
-----------------------------------------------------
11-Mar-2002  15:51  5.0.2195.5065  41,008  Stream.sys

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Notes

The listed updates are specific to their respective products. For example, if the Windows 2000 update is installed, and you then install Microsoft DirectX version 8.0, 8.0a, 8.1, or 8.1a, the problem returns.
The updates that are described in this article are for the base operating system only. When this article was published, there were no available updates for DirectX 8.0, 8.0a, 8.1, or 8.1a.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

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