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Modem Settings Are Missing After You Remove and Re-Insert Your Modem

Article ID: 321036 - View products that this article applies to.

This article was previously published under Q321036

SYMPTOMS

Modem settings for flow control, compression, port speed, and other settings may not be retained. This may occur after you remove your modem and then re-insert or re-install the modem.

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RESOLUTION

Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   28-May-2002  21:25  5.0.2195.5836  194,832  Rasapi32.dll
   28-May-2002  21:25  5.0.2195.5836  528,144  Rasdlg.dll       
   28-May-2002  21:25  5.0.2195.5545   58,128  Rasman.dll       
   28-May-2002  21:25  5.0.2195.5596  152,848  Rasmans.dll      
   28-May-2002  21:25  5.0.2195.5545   54,032  Rastapi.dll

After you apply this hotfix, restart your computer, and then configure the default settings for your modem in Device Manager:

Click Start, point to Program Files, point to Administrative Tools, and then click Computer Management.
Click Device Manager.
Expand the modem branch, right-click your modem, and then click Properties.
Click the Advanced tab.
Click Change Default Preferences.
Configure the modem settings that you want to use, click OK, and then click OK.

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size       File name      Platform
   -------------------------------------------------------------------
   10-Jun-2002  14:17  5.1.2600.47    218,112  Rasapi32.dll   Intel     
   10-Jun-2002  14:19  5.1.2600.47    630,784  Rasdlg.dll     Intel
   10-Jun-2002  14:17  5.1.2600.47    698,368  Rasapi32.dll   ia64     
   10-Jun-2002  14:19  5.1.2600.47  1,480,704  Rasdlg.dll     ia64  
   10-Jun-2002  14:17  5.1.2600.47    218,112  Wrasapi32.dll  ia64  

   10-Jun-2002  14:19  5.1.2600.47    630,784  Wrasdlg.dll    ia64

After you apply this hotfix, restart your computer, and then configure the default settings for your modem in Device Manager:

Click Start, point to All Programs, point to Administrative Tools, and then click Computer Management.
Click Device Manager.
Expand the modem branch, right-click your modem, and then click Properties.
Click the Advanced tab.
Click Change Default Preferences.
Configure the modem settings that you want to use, click OK, and then click OK.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1 and Windows 2000 Service Pack 4 Service Pack 1.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

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