Download Accelerator Plus May Cause an Error Message

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This article was previously published under Q321796

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SYMPTOMS

While you are using Download Accelerator Plus by Speedbit on a Windows XP-based computer, you may receive the following error message:

dap.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name   App version   Module name   Module version   Offset
----------------------------------------------------------------
dap.exe    5.0.0.6       dap.exe       5.0.0.6          00043ae2

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CAUSE

Microsoft has investigated this issue and has determined that it is a problem with the Download Accelerator Plus software by Speedbit.

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RESOLUTION

For additional support and information, visit the following Speedbit Web site:

http://www.speedbit.com/default.asp (http://www.speedbit.com/default.asp)

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MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Speedbit Ltd., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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