Camedia Master Causes an Error Message in Windows XP

View products that this article applies to.

This article was previously published under Q321960

SYMPTOMS

When you try to edit images by using the Olympus Camedia Master program, you may receive the following error message:

Camedia Master has encountered a problem and must be shut down. We apologize for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App Name            App Version  Module Name   Module Version  Offset
   -----------------------------------------------------------------------
   olympuscamedia.exe  0.0.0.0      comctl32.dll  5.82.2600.0     00016c8b

Back to the top

CAUSE

This issue may occur because Camedia Master version 2.51 and earlier are not completely compatible with Windows XP.

Back to the top

RESOLUTION

To resolve this issue, use the appropriate method:

If you are running Camedia Master version 2.51, obtain and install a patch from Olympus that resolves this issue.
If you are running a version of Camedia Master that is earlier than version 2.5, upgrade to Camedia Master version 2.5 or later, and then obtain and install a patch from Olympus that resolves this issue.

Back to the top

Notes

To determine what version of Camedia Master you have, click About on the Help menu in Camedia Master. For information about how to obtain patches or upgrades for Camedia Master, please visit the following Olympus Web site:

http://www.olympusamerica.com/index_flash.asp (http://www.olympusamerica.com/index_flash.asp)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Back to the top

MORE INFORMATION

For information about how to contact Olympus, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Back to the top