ActivePrivacy Causes an Error Message in Windows XP

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This article was previously published under Q321980

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SYMPTOMS

When you are using the Ascentive ActivePrivacy program, you may receive the following error message:

activeprivacy.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App name           App version  Module name  Module version  Offset
   ---------------------------------------------------------------------
   activeprivacy.exe  1.3.0.5      ntdll.dll    5.1.2600.0      00032da7

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CAUSE

This issue may occur because the ActivePrivacy program is not completely compatible with Windows XP.

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RESOLUTION

To resolve this issue, contact Ascentive to inquire about the availability of a fix for this issue. For information about how to do so, please view either of the following Ascentive Web sites:

http://www.ascentive.com/support/products/activeprivacy/index.php (http://www.ascentive.com/support/products/activeprivacy/index.php)

http://www.ascentive.com (http://www.ascentive.com)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For information about how to contact Ascentive LLC, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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