ATI Multimedia Center Causes an Error Message in Windows XP

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This article was previously published under Q322759

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SYMPTOMS

When you are using the ATI Technologies Multimedia Center tool, you may receive the following error message:

dscinemvideodecoder.dll has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to one of the following:

 App name    App version  Module name              Module version  Offset
 --------------------------------------------------------------------------
 atimmc.exe  7.5.0.19     dscinemvideodecoder.dll  2.0.2.610       000588ac 
 atimmc.exe  7.5.0.19     dscinemvideodecoder.dll  2.0.2.610       00058834

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CAUSE

This issue may occur because versions of ATI Multimedia Center that are earlier than version 7.6 are not completely compatible with Windows XP.

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RESOLUTION

To resolve this issue, obtain and install ATI Multimedia Center version 7.6. For information about how to do so, please visit either of the following ATI Technologies Web sites:

http://support.amd.com/us/gpudownload/Pages/mmc9-16.aspx (http://support.amd.com/us/gpudownload/Pages/mmc9-16.aspx)

http://ati.amd.com/ (http://ati.amd.com/)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For information about how to contact ATI Technologies Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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