EverQuest May Cause an Error Message in Windows XP

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This article was previously published under Q323560

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SYMPTOMS

When you are running EverQuest by Sony Online Entertainment, you may receive the following error message:

Everquest has encountered a problem and must be closed. We apologize for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name       App version  Module name    Module version  Offset
-------------------------------------------------------------------
everquest.exe  0.0.0.0      everquest.exe  0.0.0.0         0000bde0

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CAUSE

This behavior occurs because EverQuest is not completely compatible with Windows XP.

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RESOLUTION

Microsoft cannot currently give you specific information about how to resolve this problem. Contact Sony Online Entertainment to find out if a solution or an updated version of EverQuest is available. For more information, visit the following EverQuestLive.com Web site:

http://eqlive.station.sony.com/support/ (http://eqlive.station.sony.com/support/)

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MORE INFORMATION

To obtain EverQuest updates, visit the following Sony Online Entertainment Web site:

http://eqlive.station.sony.com/support/index.jsp (http://eqlive.station.sony.com/support/index.jsp)

For additional information about Sony Online Entertainment, visit the following Sony Online Entertainment Web site:

http://everquest.station.sony.com/ (http://everquest.station.sony.com/)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Sony Online Entertainment, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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