Support WebCast: Basic "Blue Screen" Error Troubleshooting

Session Summary

In this session, we will cover the basics of "blue screen" errors, what they mean, and some common methods to troubleshoot the problems. We will provide some background information about blue screen errors, and we will talk about how to interpret the information, as well as how to recover from these errors.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded July 20, 2001 and presented by Doug Allen. Doug joined Microsoft in July 2000 as a Support Professional with the Premier Setup team with Product Support Services. He has been involved in Windows NT for more than three years and is currently focused on the unattended installation and file system aspects of Windows 2000.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length: 1 hour 39 minutes)

This Windows Streaming Media archive requires an Internet connection of 28.8 Kbps or faster, and is best viewed with a minimum screen resolution of 800 X 600.

Additional Resources

Download presentation (http://download.microsoft.com/download/e/b/6/eb6dac6b-cf5e-4f6b-aa13-03a4f022150d/wc072001.exe) wc072001. This is a 428-KB Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://www.microsoft.com/downloads/details.aspx?FamilyID=428d5727-43ab-4f24-90b7-a94784af71a4&DisplayLang=en) (1,911 KB).

Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc072001%2fwct072001.asp)

Tell a friend about this Support WebCast (mailto:?subject=Support WebCast: Basic "Blue Screen" Error Troubleshooting&body=Take a look at this Microsoft Support WebCast about Basic "Blue Screen" Error Troubleshooting (July 20, 2001). More information about this WebCast is available at http://support.microsoft.com/WebCasts.)

Supplemental reading:

• Q129845 Blue Screen Preparation Before Contacting Microsoft (http://support.microsoft.com/default.aspx?scid=kb;en-us;q129845)

Provide Feedback on this Broadcast (http://support.microsoft.com/common/survey.aspx?scid=sw;en;1073&p0=wc&p1=en-us&p2=WC072001)

Support WebCasts Home (http://support.microsoft.com/webcasts)