The Sent Items folder does not populate the "To" and "Sent" boxes when your e-mail profile is configured to use an Internet Message Access Protocol (IMAP) server in Outlook

Article ID: 328281 - View products that this article applies to.
This article was previously published under Q328281
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/ )
Description of the Microsoft Windows registry
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SYMPTOMS

You send an e-mail message while you work in Offline mode, and then you view the message in the Sent Items folder. The To box and the Sent box may not be populated on the message in the Sent Items folder.
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CAUSE

When your e-mail profile is configured to use an Internet Message Access Protocol (IMAP) e-mail server, the default view for the Sent Items folder displays the From box, the Subject box, and the Received box. This problem occurs when you want to change the Sent Items folder to a different view. For example, you may want to see the To box, the Subject box, and the Sent box on e-mail messages in the Sent Items folder. This problem also occurs in MAPI mode.
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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841
(http://support.microsoft.com/kb/307841/ )
How to obtain the latest Office XP service pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name     
   --------------------------------------------
   24-Feb-2003  16:24    152,064  Olkintl.msp    (Client Patch)
   24-Feb-2003  16:27  1,201,152  Olkintlff.msp  (Full File Patch)
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. 
   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   19-Feb-2003  21:12  10.0.4517.0    203,328  Emsabp32.dll     
   19-Feb-2003  21:12  10.0.4517.0    133,696  Emsui32.dll      
   06-Sep-2002  16:55  10.0.4420.0    858,688  Msmapi32.dll     
   09-Dec-2002  19:35  10.0.4503.0  2,083,392  Outllibr.dll     
   20-Feb-2003  14:42  10.0.5011.0    342,584  Pstprx32.dll
This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For more information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671
(http://support.microsoft.com/kb/325671/ )
Description of the Office XP Service Pack 2 (SP2)
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For more information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537
(http://support.microsoft.com/kb/330537/ )
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3.
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MORE INFORMATION

For more information about IMAP, click the following article number to view the article in the Microsoft Knowledge Base:
287574
(http://support.microsoft.com/kb/287574/ )
How to use an IMAP account with Outlook 2002
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
The fix implements the following DWORD registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\Options\Mail\IMAP Use Full Headers
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail\IMAP Use Full Headers
When this value is present and set to a non-zero value, full headers are converted instead of just the minimal property set. The value in the Policies branch is checked first and takes precedence if it is present.
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and then click one of the following registry keys (depending on where you want to set the option):
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\Options \Mail

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail
  3. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: IMAP
    Data type: REG_DWORD
    Radix: Hexadecimal
    Value data: 1
  4. Quit Registry Editor.
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Properties

Article ID: 328281 - Last Review: March 14, 2006 - Revision: 3.2
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwebserver kbconfig kbsendmail kbemail kbofficexppresp3fix kbbug kbfix KB328281
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