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The Sent Items folder does not populate the "To" and "Sent" boxes when your e-mail profile is configured to use an Internet Message Access Protocol (IMAP) server in Outlook
Article ID: 328281 - View products that this article applies to.
This article was previously published under Q328281
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
You send an e-mail message while you work in Offline mode, and then you view the message in the Sent Items folder. The To box and the Sent box may not be populated on the message in the Sent Items folder.
When your e-mail profile is configured to use an Internet Message Access Protocol (IMAP) e-mail server, the default view for the Sent Items folder displays the From box, the Subject box, and the Received box. This problem occurs when you want to change the Sent Items folder to a different view. For example, you may want to see the To box, the Subject box, and the Sent box on e-mail messages in the Sent Items folder. This problem also occurs in MAPI mode.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP service pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Size File name -------------------------------------------- 24-Feb-2003 16:24 152,064 Olkintl.msp (Client Patch) 24-Feb-2003 16:27 1,201,152 Olkintlff.msp (Full File Patch)
This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For more information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------------- 19-Feb-2003 21:12 10.0.4517.0 203,328 Emsabp32.dll 19-Feb-2003 21:12 10.0.4517.0 133,696 Emsui32.dll 06-Sep-2002 16:55 10.0.4420.0 858,688 Msmapi32.dll 09-Dec-2002 19:35 10.0.4503.0 2,083,392 Outllibr.dll 20-Feb-2003 14:42 10.0.5011.0 342,584 Pstprx32.dll
325671Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For more information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/ )Description of the Office XP Service Pack 2 (SP2)
(http://support.microsoft.com/kb/330537/ )Office XP updates and patches released after September 2002 may require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3.
For more information about IMAP, click the following article number to view the article in the Microsoft Knowledge Base:
287574Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
(http://support.microsoft.com/kb/287574/ )How to use an IMAP account with Outlook 2002
The fix implements the following DWORD registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\Options\Mail\IMAP Use Full Headers
When this value is present and set to a non-zero value, full headers are converted instead of just the minimal property set. The value in the Policies branch is checked first and takes precedence if it is present.
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail\IMAP Use Full Headers