Internet Explorer closes after you open a TIF Image from a command prompt

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Article ID: 328515 - View products that this article applies to.
This article was previously published under Q328515
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SYMPTOMS

When you use a command prompt to start Microsoft Internet Explorer, and then open a .tif image, the .tif image may open in Windows Picture and Fax Viewer, and then Internet Explorer may close.

For example, this problem may occur if you type a command line similar to the following command at the command prompt:
iexplore.exe path\filename.tif
Note To start a command prompt, click Start, point to All Programs, point to Accessories, and then click Command Prompt.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   18-Nov-2002  11:29  6.0.2800.1143  420,864  Shimgvw.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 328515 - Last Review: October 10, 2005 - Revision: 2.4
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbhotfixserver kbqfe atdownload kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB328515

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