Article ID: 329586 - View products that this article applies to.
This article was previously published under Q329586
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You may receive a Stop error message that is similar to the following Stop error message when you close a window on your desktop:
The Stop Error may refer to the Win32k.sys file.
Random STOP 0x0000001e (0xc0000005, 0xA304EED9, 0X00000000, 0X0000001C)
This behavior occurs because of a double-freeing of the pool memory for the POPUPMENU structure.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 17-Oct-2002 18:42 5.0.2195.5265 42,256 Basesrv.dll 17-Oct-2002 18:42 5.0.2195.5907 222,992 Gdi32.dll 17-Oct-2002 18:42 5.0.2195.6079 708,880 Kernel32.dll 17-Oct-2002 18:42 5.0.2195.6090 332,560 Msgina.dll 17-Oct-2002 18:42 5.0.2195.6063 380,176 User32.dll 17-Oct-2002 18:42 5.0.2195.6085 370,448 Userenv.dll 17-Oct-2002 18:38 5.0.2195.6093 1,643,248 Win32k.sys 12-Sep-2002 19:50 5.0.2195.6056 179,472 Winlogon.exe 17-Oct-2002 18:42 5.0.2195.5935 243,472 Winsrv.dll 17-Oct-2002 18:42 5.0.2195.6079 708,880 Kernel32.dll 17-Oct-2002 18:42 5.0.2195.6093 1,643,248 Win32k.sys 17-Oct-2002 18:42 5.0.2195.5935 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/ )The Datacenter program and Windows 2000 Datacenter Server product
Article ID: 329586 - Last Review: October 26, 2013 - Revision: 3.0