Task Scheduler jobs stop running in Windows XP

Article translations Article translations
Article ID: 812960
CPR - WinXP - Hotfix in SP2
Expand all | Collapse all

On This Page

Symptoms

When you use the Task Scheduler service in Microsoft Windows XP to perform recurring tasks, the tasks may not be performed. You may receive an entry that is similar to one of the following entries in the SchedLgU.txt file:
** ERROR **
The attempt to retrieve account information for the specified task failed; therefore, the task did not run. Either an error occurred, or no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.
** ERROR **
The attempt to log on to the account associated with the task failed, therefore, the task did not run.
The specific error is:
0x8007052e: Logon failure: unknown user name or bad password.
Verify that the task's Run-as name and password are valid and try again.

Cause

This problem may occur if one of the following conditions is true:
  • The task database is corrupted.
  • The account credentials are missing.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows XP Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 32-bit edition
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   13-Jan-2003  20:46  5.1.2600.1156  251,392  Mstask.dll       
   13-Jan-2003  19:45  5.1.2600.1156    9,728  Mstinit.exe      
   13-Jan-2003  20:46  5.1.2600.1156  162,816  Schedsvc.dll 
Windows XP 64-bit edition
   Date         Time   Version        Size     File name      Platform
   -------------------------------------------------------------------
   13-Jan-2003  20:46  5.1.2600.1156  614,912  Mstask.dll     IA-64
   13-Jan-2003  19:46  5.1.2600.1156   20,992  Mstinit.exe    IA-64
   13-Jan-2003  20:46  5.1.2600.1156  546,304  Schedsvc.dll   IA-64
   13-Jan-2003  19:45  5.1.2600.1156  251,392  Wmstask.dll    x86
   13-Jan-2003  19:45  5.1.2600.1156    9,728  Wmstinit.exe   x86
   13-Jan-2003  19:45  5.1.2600.1156  162,816  Wschedsvc.dll  x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

More information

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 812960 - Last Review: June 20, 2014 - Revision: 3.0
Keywords: 
kbhotfixserver kbqfe atdownload kbwinxpsp2fix kberrmsg kbmisctools kbwinxppresp2fix kbfix kbbug KB812960

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com