Windows Explorer Stops Responding When You Try to Rotate a JPEG Image in Windows Picture and Fax Viewer

When you try to rotate a Joint Photographic Experts Group (JPEG) image by using the Windows Picture and Fax Viewer, Windows Explorer may stop responding.

This problem may occur if the JPEG image was encoded by using the Exchangeable Image File (EXIF) 2.2 format. EXIF 2.2 is a format that is used to make JPEG EXIF DCT images. This problem does not occur if JPEG images are encoded by using the EXIF 2.1 standard format. For more information about the EXIF format, visit the following Japan Electronics and Information Technology Industries Association (JEITA) Web site:Note The EXIF 2.2 Portable Document Format file (PDF) requires that your Adobe Acrobat Reader have the Japanese Language Support package installed. To download the Japanese Language Support package, visit the following Adobe Web site:

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.