"STOP 0x00000051" or "STOP 0x0000001E" error message when you start Configuration Manager in Windows 2000 Server or in Windows XP

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SYMPTOMS

When you start Configuration Manager on a Microsoft Windows 2000 Server-based computer or on a Microsoft Windows XP-based computer, you may receive either of the following error messages on a blue screen:

STOP 0x00000051 (0x0000000c, 0xc0000005, 0x????????, 0x????????)

STOP 0x0000001E,{0xc0000005, 0x8046c40e, 0x00000000, 0x????????}

Note Each "?" character represents a variable value.

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CAUSE

This problem may occur when Configuration Manager does not correctly verify hive data. When this problem occurs, an incorrect list value may be returned if the list count is zero (0).

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RESOLUTION

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/ ) How to obtain the latest Windows 2000 service pack

The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   30-Mar-2003  14:03  5.0.2195.6688      42,256  Basesrv.dll      
   14-Feb-2003  17:49  5.0.2195.6660     222,992  Gdi32.dll        
   30-Mar-2003  14:03  5.0.2195.6688     710,928  Kernel32.dll     
   30-Mar-2003  14:03  5.0.2195.6669     333,072  Msgina.dll       
   30-Mar-2003  14:03  5.0.2195.6685     476,944  Ntdll.dll        
   28-Mar-2003  17:50  5.0.2195.6680   3,988,992  Sp3res.dll       
   30-Mar-2003  14:03  5.0.2195.6688     380,176  User32.dll       
   30-Mar-2003  14:03  5.0.2195.6685     385,296  Userenv.dll      
   14-Feb-2003  17:49  5.0.2195.6655     243,472  Winsrv.dll       
   28-Mar-2003  16:19  5.0.2195.6696   1,693,952  Ntkrnlpa.exe     
   28-Mar-2003  16:19  5.0.2195.6696   1,714,944  Ntkrpamp.exe     
   28-Mar-2003  16:19  5.0.2195.6696   1,672,448  Ntoskrnl.exe     
   28-Mar-2003  16:19  5.0.2195.6696   1,694,912  Ntkrnlmp.exe     
   11-Mar-2003  12:15  5.0.2195.6682     181,008  Winlogon.exe     
   04-Feb-2003  17:15  5.0.2195.6661      29,264  Mountmgr.sys
   21-Mar-2003  18:43  5.0.2195.6692      90,232  Rdpwd.sys
   28-Mar-2003  16:17  5.0.2195.6696   1,628,688  Win32k.sys
   21-Mar-2003  18:43  5.0.2195.6692      90,200  Rdpwd.sys
   30-Mar-2003  14:03  5.0.2195.6688     710,928  Kernel32.dll     
   30-Mar-2003  14:03  5.0.2195.6685     476,944  Ntdll.dll        
   14-Feb-2003  17:49  5.0.2195.6655     243,472  Winsrv.dll       
   30-Mar-2003  14:03  5.0.2195.6696   1,628,688  Win32k.sys

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Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Jun-2003  20:21  5.1.2600.1232   1,896,448  Ntkrnlmp.exe     
   06-Jun-2003  20:21  5.1.2600.1232   1,952,256  Ntkrnlpa.exe     
   06-Jun-2003  20:21  5.1.2600.1232   1,924,096  Ntkrpamp.exe     
   06-Jun-2003  20:21  5.1.2600.1232   1,928,960  Ntoskrnl.exe

Windows XP, 64-bit

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Jun-2003  20:21  5.1.2600.1232   5,827,840  Ntkrnlmp.exe     IA-64
   06-Jun-2003  20:21  5.1.2600.1232   5,738,368  Ntoskrnl.exe     IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows 2000 Service Pack 4.

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