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Summary

This article offers you a Fix-it solution that can be used to fix some problems that prevent you from installing some updates or programs in Windows XP. You should run this Fix-it solution when you experience a problem that is listed in the symptoms section in Windows XP. This Fix-it solution will use several resolution methods for you automatically.

If the Fix-it solution does not resolve your problem, you can try some advanced manual methods.

Resolution

Automated solution with Fix it package

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To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
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Fix this problem
Microsoft Fix it 50528
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Notes for Microsoft Fix-it
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  • The automatic fix tries to fix the problem. If the problem is not resolved, please try the remaining methods.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
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Methods that are automated by the Fix-it solution

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Method 1: Set Cryptographic Services to automatic

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To set Cryptographic Services to  Automatic, follow these steps:
  1. Start the Administrative Tools utility in Control Panel.
  2. Double-click Services.
  3. Right-click Cryptographic Services, and then click Properties.
  4. Click Automatic for Startup type, and then click Start.
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Method 2: Rename the Catroot2 folder

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To rename the Catroot2 folder, follow these steps:  
  1. Click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type the following commands, and then press Enter after each line:
    net stop cryptsvc
    ren %systemroot%\System32\Catroot2 oldcatroot2
    net start cryptsvc
    exit
  3. Remove all tmp*.cat files from the following folder:
    %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}


    Note If no files that start with "tmp" exist in this folder, do not remove any other files. The .cat files in this folder are necessary for installing hotfixes and service packs.
Important Do not rename the Catroot folder. The Catroot2 folder is automatically recreated by Windows, but the Catroot folder is not recreated if the Catroot folder is renamed.
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Method 3: Reregister the DLL files that are associated with Cryptographic Services

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To register .dll files that are associated with Cryptographic Services, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then OK.

    Note On a Windows Vista-based computer, click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.
  2. At the command prompt, type the following commands, and press Enter after each command:
    regsvr32 /s softpub.dll
    regsvr32 /s wintrust.dll
    regsvr32 /s initpki.dll
    regsvr32 /s dssenh.dll
    regsvr32 /s rsaenh.dll
    regsvr32 /s gpkcsp.dll
    regsvr32 /s sccbase.dll
    regsvr32 /s slbcsp.dll
    regsvr32 /s mssip32.dll
    regsvr32 /s cryptdlg.dll
    exit
    Note Click OK if you are prompted.
  3. Restart your computer.
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Method 4: Remove the hidden attribute from %Windir% and from its subfolders

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To do this, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then OK.

    Note On a Windows Vista-based computer, click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.
  2. At the command prompt, type the following commands, pressing Enter after each line:
    attrib -s -h %windir%
    attrib -s -h %windir%\system32
    attrib -s -h %windir%\system32\catroot2
    exit
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Method 5: Set non-driver signing policy to silently succeed

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If you are running a version of Windows 2000, set the Unsigned non-driver installation behavior Group Policy setting to Silently succeed. This Group Policy setting is located under Computer Configuration, under Windows Settings, under Security Settings, under Local Policies, under Security Options in the Group Policy MMC snap-in.

Note The setting of the group policy in Windows 2000 may take effect after a few minutes. This depends on the setting of the Group Policy refresh interval. For more information, see how to modify the default Group Policy refresh interval.

If you are running Windows XP, this Group Policy setting is no longer supported. In this case, follow these steps to resolve this problem:  
  1. Click Start, click Run, type regedit, and then click OK.

    Note On a Windows Vista-based computer, click Start, type regedit in the Start Search box, right-click regedit.exe, and then click Run as administrator.
  2. Locate, and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver Signing
  3. Right-click the Policy binary value, and then click Modify.
  4. The Value data will appear in the following format:

    0000  02

    Press DELETE to remove the current value (02 in this example), and then type 0 (the current value will now appear as 00).
  5. Click OK, and then quit Registry Editor.
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Advanced manual methods

Method 1: Rename the Edb.log file

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Rename the Edb.log file, and then try to install the program again. To rename the Edb.log file, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then OK.

    Note On a Windows Vista-based computer, click Start, type cmd in the Start Search text box, right-click cmd.exe, and then click Run as administrator.
  2. At the command prompt, type the following command, and then press Enter:
    ren %systemroot%\system32\catroot2\Edb.log *.tst
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Method 2: Temporarily turn off Trusted Publishers Lockdown and install the appropriate certificates to your trusted publishers certificate store

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You can continue to use the Enable trusted publisher lockdown Group Policy setting, but you must first add the appropriate certificates to your Trusted Publishers certificate store. To do this, turn off the Enable trusted publisher lockdown Group Policy setting, install the appropriate certificates in your Trusted Publishers certificate store, and then turn the Enable trusted publisher lockdown Group Policy setting back on. To install the appropriate certificate for Microsoft Windows and Microsoft Internet Explorer product updates, follow these steps:  
  1. Download the Microsoft product update that you want to install from the Microsoft Download Center, from the Windows Update Catalog, or from the Microsoft Update. 

    For more information about how to download product updates from the Microsoft Download Center, view how to obtain Microsoft support files from the Online Services Catalog.
    For more information about how to download product updates from the Windows Update Catalog, view how to download updates that include drivers and hotfixes from the Windows Update Catalog.
  2. Extract the product update package to a temporary folder. The command-line command that you use to do this depends on the update that you are trying to install. View the Microsoft Knowledge Base article that is associated with the update to determine the appropriate command-line switches that you will use to extract the package. For example, to extract the 824146 security update for Windows XP to the C:\824146 folder, run Windowsxp-kb824146-x86-enu -x:c:\824146. To extract the 828750 security update for Windows XP to the C:\828750 folder, run q828750.exe /c /t:c:\828750.
  3. Right-click the KBNumber.cat file from the product update package in the temporary folder you created in step 2, and then click Properties.

    Note The KBNumber.cat file may be in a subfolder. For example, the file may be in the C:\824146\sp1\update folder or in the C:\824146\sp2\update folder.
  4. On the Digital Signatures tab, click the digital signature and then click Details.
  5. Click View Certificate, and then click Install Certificate.
  6. Click Next to start the Certificate Import Wizard.
  7. Click Place all certificates in the following store, and then click Browse.
  8. Click Trusted Publishers, and then click OK.
  9. Click Next, click Finish, and then click OK.
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Method 3: Verify the status of all certificates in the certification path and import missing or damaged certificates from another computer

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To verify certificates in the certificate path for a Windows or Internet Explorer product update, follow these steps:
Step 1: Verify Microsoft certificates
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  1. In Internet Explorer, click Tools, and then click Internet Options.
  2. On the Content tab, click Certificates.
  3. On the Trusted Root Certification Authorities tab, double-click Microsoft Root Authority. If this certificate is missing, go on to step 2.
  4. On the General tab, make sure that the Valid from dates are 1/10/1997 to 12/31/2020.
  5. On the Certification Path tab, verify that This certificate is OK appears under Certificate Status.
  6. Click OK, and then double-click the NO LIABILITY ACCEPTED certificate.
  7. On the General tab, make sure that the Valid from dates are 5/11/1997 to 1/7/2004.
  8. On the Certification Path tab, verify that either This certificate has expired or is not yet valid or This certificate is OK appears under Certificate Status.

    Note Although this certificate is expired, the certificate will continue to work. The operating system may not work correctly if the certificate is missing or revoked. For more information, view trusted root certificates that are required by Windows 2000, by Windows XP, and by Windows Server 2003
  9. Click OK, and then double-click the GTE CyberTrust Root certificate. You may have more than one of these certificates with the same name. Check the certificate that has an expiration date of 2/23/2006.
  10. On the General tab, make sure that the Valid from dates are "2/23/1996 to 2/23/2006."
  11. On the Certification Path tab, verify that This certificate is OK appears under Certificate Status.

    Note Although this certificate is expired, the certificate will continue to work. The operating system may not work correctly if the certificate is missing or revoked. For more information, view trusted root certificates that are required by Windows 2000, by Windows XP, and by Windows Server 2003.
  12. Click OK, and then double-click Thawte Timestamping CA.
  13. On the General tab, make sure that the Valid from dates are "12/31/1996 to 12/31/2020."
  14. On the Certification Path tab, verify that This certificate is OK appears under Certificate Status.
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Step 2: Import missing or damaged certificates
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If one or more of these certificates are missing or corrupted, export the missing or corrupted certificates to another computer, and then install the certificates on your computer. To export certificates on another computer, follow these steps:
  1. In Internet Explorer, click Tools, and then click Internet Options.
  2. On the Content tab, click Certificates.
  3. On the Trusted Root Certification Authorities tab, click the certificate that you want to export.
  4. Click Export, and then follow the instructions to export the certificate as a DER encoded Binary x.509(.CER) file.
  5. After the certificate file has been exported, copy it to the computer where you want to import it.
  6. On the computer where you want to import the certificate, double-click the certificate.
  7. Click Install certificate, and then click Next.
  8. Click Finish, and then click OK.
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Method 4: Clear the temporary file and restart the hotfix installation or the service pack installation

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To clear the temporary file and restart the hotfix installation or the service pack installation, follow these steps:
  1. Click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type the following commands. Press Enter after each command.
    net stop cryptsvc
    ren %systemroot%\System32\Catroot2 oldcatroot2
    net start cryptsvc
    exit
  3. Remove all the tmp*.cat files in the following folders:

    %systemroot%\system32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

    If no files that start with "tmp" exist in this folder, do not remove any other files. The .cat files in this folder are necessary for installing hotfixes and service packs.

    Important Do not rename the Catroot folder. The Catroot2 folder is automatically recreated by Windows, but the Catroot folder is not recreated if the Catroot folder is renamed.
  4. Delete all the oem*.* files from the %systemroot%\inf folder.
  5. Restart the failed hotfix installation or service pack installation.
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Method 5: Empty the software distribution folder

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  1. Click Start, click Run, type services.msc, and then click OK.

    Note On a Windows Vista-based computer, click Start, type services.msc in the Start Search box, right-click services.msc, and then click Run as administrator.
  2. In the Services (Local) pane, right-click Automatic Updates, and then click Stop.
  3. Minimize the Services (local) window.
  4. Select all the contents of the Windows distribution folder, and then delete them.

    Note By default, the Windows distribution folder is located in the drive:\Windows\SoftwareDistribution folder. In this location, drive is a placeholder for the drive where Windows is installed.
  5. Make sure that the Windows distribution folder is empty, and then maximize the Services (local) window.
  6. In the Services (Local) pane, right-click Automatic Updates, and then click Start.
  7. Restart the computer, and then run Windows Update again.
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Method 6: Perform an in-place upgrade

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If all these methods do not resolve your problem, you may have to perform an in-place upgrade. For information about how to perform an in-place upgrade, view how to perform an in-place upgrade (reinstallation) of Windows XP.
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Symptoms

When you try to download an ActiveX control, install an update to Windows or to a Windows component, install a service pack for Windows or for a Windows component, or install a Microsoft or third-party software program, you may experience one or more of the following symptoms:
Note These problems may occur for these reasons.
  • You receive the following error message when you try to install a program or update:
    Digital Signature Not Found
    The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested.
    The software you are about to install does not contain a Microsoft digital signature. Therefore, there is no guarantee that this software works correctly with Windows.
    Name of software package
    If you want to search for Microsoft digitally signed software, visit the Windows Update Web site at http://update.microsoft.com to see if one is available.
    Do you want to continue the installation?

    If you click More Info, you receive the following message:
    Microsoft Windows
    The signature on the software package you want to install is invalid. The software package is not signed properly.

    After you click OK in the first error message dialog box, you receive a message that states that the installation was successful, or you receive the following error message:
    Name of Update Package
    The cryptographic operation failed due to a local security option setting.
  • When you try to install an update or to install a service pack, you receive an error message that is similar to one of the following:
    • Name of Update Package
      Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.
    • Failed to install catalog files.
    • The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important.)

      This software will not be installed. Contact your system administrator.
    • The software you are installing has not passed Windows Logo testing to verify its compatibility with this version of Windows. (Tell me why this testing is important.)
  • When you try to install a Windows XP service pack, you receive an error message that is similar to the following:
    Service Pack 1 Setup could not verify the integrity of the file. Make sure the Cryptographic service is running on this computer.
  • When you attempt to install Microsoft Data Access Components (MDAC) 2.8 you receive an error message that is similar to the following:
    INF Install failure. Reason: The timestamp signature and/or certificate could not be verified or is malformed.

  • The %WINDIR%\System32\CatRoot2\Edb.log may grow to 20 megabytes (MB) even though the file is typically less than 1 MB.
  • When you try to install a package from the Windows Update Web site or from the Microsoft Update Web site, you receive a message that is similar to the following:
    The software has not passed Windows logo testing and will not be installed.
  • When you examine the %systemroot%\Windowsupdate.log file, you see an entry for one of the following errors:
    • 0x80096001
    • 0x80096005
    • 0x80096010
    • 0x800B0001
    • 0x800B0003
    • 0x800B0004
    • 0x800B0109
    • 0x8007f0da 
    • 0x8007f01e
  • When you use Microsoft windows update on a Windows XP-based computer, the update process fails, and you receive a "0x8007f007" error message. This may occur regardless of what type of update you select.
  • The Svcpack.log file may contain entries that are similar to the following:
    937.406: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32 \CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.scw.cat with error 0x57 
    937.437: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.scw.cat with error 0x80092004 940.344: InstallSingleCatalogFile: MyInstallCatalog failed for Tmp.0.scw.cat; error=0xfffffbfe. 
    940.344: DoInstallation:MyInstallCatalogFiles failed:STR_CATALOG_INSTALL_FAILED 
    955.125: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2 
    955.125: DoInstallation: Failed to unregistering spuninst.exe for recovery. 
    962.656: DeRegistering the Uninstall Program -> Windows Server 2003 Service Pack, 0 
    962.656: Failed to install catalog files. 
    1448.406: Message displayed to the user: Failed to install catalog files. 
    1448.406: User Input: OK 
    1448.406: Update.exe extended error code = 0xf01e 
    1448.406: Update.exe return code was masked to 0x643 for MSI custom action compliance.

Cause

These problems may occur in any of the following situations:
  • Log file or database corruption exists in the %Systemroot%\System32\Catroot2 folder.
  • Cryptographic Services is set to disabled.
  • Other Windows files are corrupted or missing.
  • The timestamp signature or certificate could not be verified or is malformed.
  • The hidden attribute is set for the %Windir% folder or one of its subfolders.
  • The Unsigned non-driver installation behavior Group Policy setting (Windows 2000 only) is set to Do not allow installation or Warn but allow installation, or the Policy binary value is not set to 0 in the following registry key:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver Signing
  • The Enable trusted publisher lockdown Group Policy setting is turned on, and you do not have the appropriate certificate in your Trusted Publishers certificate store. This Group Policy setting is located under User Configuration, under Windows Settings, under Internet Explorer Maintenance, under Security, under Authenticode Settings in the Group Policy MMC snap-in.
  • You are installing Internet Explorer 6 SP1, and the 823559 (MS03-023) security update is installed. For more information about this issue, view "The software you are installing has not passed Windows Logo testing..." error message when you try to install Internet Explorer 6 Service Pack 1.
  • The software distribution folder is corrupted.

References

This problem has been reported to occur with the following updates:
328310 MS02-071: Flaw in Windows WM_TIMER message handling can enable privilege elevation
810565 Hyperlinks open in Internet Explorer instead of in default browser or Help and Support Center
327979 Game stops responding (hangs) or quits unexpectedly when introductory video clip is played
322011 You cannot preview a fax in the Fax Console
811630 HTML Help update to limit functionality when it is invoked with the window.showHelp( ) method
810577 MS03-005: Unchecked buffer in Windows redirector may permit privilege elevation
329441 You cannot create a network connection after you restore Windows XP
329170 MS02-070: Flaw in SMB signing may permit Group Policy to be modified
810833 MS03-001: Unchecked buffer in the Locator service might permit code to run

More information

For more information about how to configure automatic updates in Windows XP, view how to configure and use Automatic Updates in Windows XP.

Properties

Article ID: 822798 - Last Review: January 8, 2014 - Revision: 44.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Starter Edition
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
Keywords: 
kbresolve kbwindowsupdatev6 kberrmsg kbprb kbfixme kbmsifixme kbcip KB822798

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