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You Do Not Receive a Message That Was Sent by Using the net send Command

Article ID: 826278 - View products that this article applies to.

SYMPTOMS

When someone tries to send you a message by using the net send command, the message does not appear on your screen, even though the sender receives a confirmation message that the message was successfully sent.

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CAUSE

This problem may occur if you have Terminal Services disabled. The net send command uses the Messenger service, which requires Terminal Services to deliver the message.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 
Date         Time   Version        Size    File name    Platform
----------------------------------------------------------------
08-Aug-2003  11:01  5.1.2600.1257  33,792  Msgsvc.dll   x86
08-Aug-2003  09:41  5.1.2600.1257  98,816  Msgsvc.dll   IA-64

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WORKAROUND

To work around this issue, change the startup type of the Terminal Services service to Automatic on your computer. To do so, follow these steps:

Right-click My Computer, and then click Manage.
Expand Services and Applications.
Click Services, and then double-click Terminal Services in the right pane.
In the Startup type list, click Automatic.
Under Service status, click the Start button, and then click OK.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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