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Scheduled Recordings Do Not Occur After the Computer Resumes from Standby

Article ID: 827356 - View products that this article applies to.

SYMPTOMS

Scheduled recordings may not occur or may be truncated after Microsoft Windows XP Media Center resumes (awakens) your computer from standby.

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CAUSE

This behavior occurs for the following reasons:

Scheduled recordings may not occur if your computer goes into standby while the FM Radio feature of Media Center is playing.
Scheduled recordings may be truncated if you start using Media Center after it resumes the computer from standby to start a scheduled recording.

In the suspend sequence, interprocess communications may fail, and as a result, CloseMedia function calls from the client do not occur. The IRecorder function closes the media on behalf of its clients. In the resume sequence, User Experience calls the CloseMedia function. These mismatched calls cause media that is opened by the scheduler to close, and therefore, the recording is truncated.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time      Version        Size       File name     
   --------------------------------------------------------------
   20-Aug-2003    11:57:56  5.1.2600.1223  1,699,840  Ehshell.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

(http://www.microsoft.com/windowsxp/mediacenter/)

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