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"Stop" Error Message When You Start Windows XP by Using the /3GB Switch

Article ID: 829364 - View products that this article applies to.

SYMPTOMS

If you start Microsoft Windows XP by using the /3GB switch, you may receive a "Stop" error message that is similar to one of the following:

Stop 0x50 PAGE_FAULT_IN_NONPAGED_AREA

-or-

Stop 0x0A IRQL_NOT_LESS_OR_EQUAL

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   23-Sep-2003  19:51  5.1.2600.1275  1,953,024  Ntkrnlpa.exe
   23-Sep-2003  19:51  5.1.2600.1275  1,925,120  Ntkrpamp.exe
   24-Sep-2003  15:45  5.1.2600.1275  2,049,408  Ntoskrnl.exe
   23-Sep-2003  19:51  5.1.2600.1275  1,897,472  Ntkrnlmp.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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