You receive an "Internal Server Error" error message or a blank page when you click links on the Windows Update Web site in Windows XP with Service Pack 2 or Windows Server 2003 with Service Pack 1

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Article ID: 883820 - View products that this article applies to.
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Symptoms

When you visit the Microsoft Windows Update Web site by using a computer that is running Microsoft Windows XP with Service Pack 2 or Microsoft Windows Server 2003 with Service Pack 1, one or both of the following scenarios may occur:
  • When you click a link on the Microsoft Windows Update Web site, you receive the following error message:
    HTTP Error 500 - Internal Server Error, Error 0x8ddd0010
  • When you click the View installation history link, or you click the Details link for a specific update, you receive a blank page, and you may be notified that a pop-up window has been blocked.
To visit the Microsoft Windows Update Web site, start Microsoft Internet Explorer, and then visit the following Microsoft Web site:
http://update.microsoft.com

Cause

This behavior may be caused by the Microsoft pop-up blocker or by a third-party pop-up blocker.

Workaround

To work around this behavior, use one of the following methods as appropriate for your situation.

Method 1: Configure the Microsoft pop-up blocker

If you are using a Microsoft pop-up blocker, configure the pop-up blocker to enable pop-up windows from the Windows Update Web site. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. In the Address of Web site to allow box, type http://v5.update.microsoft.com, and then click Add.
  4. Click Close to close the Pop-up Blocker Settings dialog box.
For more information about how to configure the Windows XP SP2 pop-up blocker, click the following article number to view the article in the Microsoft Knowledge Base:
843016 How to configure the Pop-up Blocker on a computer that is running Windows XP Service Pack 2

Method 2: Configure a third-party pop-up blocker

If you are using a third-party pop-up blocker, configure the pop-up blocker program to allow pop-up windows from the Windows Update Web site.

For more information about how to configure the third-party pop-up blocker, see the documentation for your pop-up blocker program.

Properties

Article ID: 883820 - Last Review: June 20, 2014 - Revision: 4.0
Applies to
  • Microsoft Windows Update
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
Keywords: 
kbwindowsupdate kbtshoot kbprb KB883820

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