Article ID: 898456 - View products that this article applies to.
Consider the following scenario. You use Windows Explorer to run the Microsoft Windows XP Format utility to reformat a removable media device such as any one of the following:
Note This problem does not occur if you use the command-line format utility to reformat the removable media device.
This problem may occur if the following conditions are true:
To resolve this problem, install the following hotfix. This hotfix forces Windows XP to preserve the existing file system on the removable media device when you use the Windows XP Format utility to reformat the device. For example, if you reformat a device that is currently formatted as FAT, the device will be formatted as FAT. Or, if you reformat a device that is currently formatted as FAT32, the device will be formatted as FAT32.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions
Date Time Version Size File name -------------------------------------------------------------- 20-Aug-2004 22:01 6.0.2800.1579 82,432 Fldrclnr.dll 11-May-2005 06:48 6.0.2800.1684 8,348,672 Shell32.dll 20-Aug-2004 22:01 5.1.2600.1579 700,928 Sxs.dll 11-May-2005 00:13 5.1.2600.1684 594,432 Xpsp2res.dll 11-May-2005 06:48 6.0.2800.1684 925,184 Comctl32.dll 11-May-2005 06:28 6.0.2900.2674 8,452,096 Shell32.dll 25-Feb-2005 03:53 22.214.171.124 371,936 Updspapi.dll
Windows XP, IA-64 versions
Date Time Version Size File name Platform -------------------------------------------------------------------- 20-Aug-2004 21:52 6.0.2800.1579 130,560 Fldrclnr.dll IA-64 11-May-2005 06:48 6.0.2800.1684 14,396,928 Shell32.dll IA-64 20-Aug-2004 21:52 5.1.2600.1579 2,034,176 Sxs.dll IA-64 11-May-2005 00:27 5.1.2600.1684 593,920 Xpsp2res.dll IA-64 11-May-2005 06:48 6.0.2800.1684 2,649,088 Comctl32.dll IA-64 11-May-2005 06:48 6.0.2800.1684 925,184 Comctl32.dll x86 20-Aug-2004 22:01 6.0.2800.1579 82,432 Wfldrclnr.dll x86 11-May-2005 06:48 6.0.2800.1684 8,348,672 Wshell32.dll x86 20-Aug-2004 22:01 5.1.2600.1579 700,928 Wsxs.dll x86 11-May-2005 00:13 5.1.2600.1684 594,432 Wxpsp2res.dll x86 25-Feb-2005 03:50 126.96.36.199 639,712 Updspapi.dll IA-64
To work around this problem, use the software that was provided with the electronic device in question to reformat the removable media device. For example, if the removable media device is used with a digital camera, use the camera software to reformat the removable media device. For more information about how to do this, see the operating manual that came with your electronic device.
Warning When you reformat a device, all data on the device is lost.
PreventionTo prevent this problem, use the FAT file system to reformat the removable media device in Windows XP. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates