You cannot view a recurring appointment that has exceptions in Microsoft Outlook Web Access, but you can view this appointment in Outlook in Exchange 2000

You cannot view a recurring appointment that has exceptions in Microsoft Outlook Web Access. However, you can view this appointment in Microsoft Outlook. Additionally, a Microsoft Collaboration Data Object (CDO) event that has an event ID 8217 is logged in the Application log on the server that is running Microsoft Exchange 2000 Server.

This problem occurs if one of the exceptions is incorrectly stamped as an IPM.Note property. The exception should be stamped with the following property:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup before you install the hotfix. For more information about how to obtain both these updates, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you install the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Exchange 2000 Server does not expand the recurring appointment series if one of the exceptions in the series is corrupted. After you install this hotfix, Exchange 2000 Server will be able to fix the corrupted exception. Or, Exchange 2000 will be able to skip the corrupted exception and expand the rest of the recurring appointment series.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: