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Error message when you try to start an application in SoftGrid Client: "A package with the same asset folder name already exists. Error code: xxxxxx-xxxxxx09-0000E019"

Article ID: 930629 - View products that this article applies to.

SYMPTOMS

When you try to start an application in Microsoft SoftGrid Client, the application does not start. Additionally, you receive the following error message:

The SoftGrid Client could not launch application_name.
A package with the same asset folder name already exists. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx09-0000E019

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CAUSE

This issue occurs when an application that has the same package root directory already exists in the SoftGrid Client cache.

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RESOLUTION

To resolve this issue, use one of the following methods:

Remove the conflicting application from the SoftGrid Client cache.

Important Do this only if you want the application to be permanently disabled.
Re-sequence the new application by using a different package root directory.
Open the new application in the Sequencer, click Save As, and then specify a new package root directory.

For example, consider the following scenario. SoftGrid Example Application 7.0 is sequenced to "Q:\sft_ea.v1," and is started in the SoftGrid Client. Then, SoftGrid Example Application 8.0 is sequenced to "Q:\sft_ea.v1," and is started in the SoftGrid Client.

In this scenario, SoftGrid Example Application 7.0 is already in cache, and it is using "Q:\sft_ea.v1." Therefore, SoftGrid Example Application 8.0 does not start.

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