Article ID: 930629 - View products that this article applies to.
When you try to start an application in Microsoft SoftGrid Client, the application does not start. Additionally, you receive the following error message:
The SoftGrid Client could not launch application_name.
A package with the same asset folder name already exists. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx09-0000E019
This issue occurs when an application that has the same package root directory already exists in the SoftGrid Client cache.
To resolve this issue, use one of the following methods:
Contact us for more help
Connect with Answer Desk for expert help.