Article ID: 931166 - View products that this article applies to.
When you try to start the SoftGrid Virtual Application Server service, the service does not start. Additionally, you receive the following error message:
Additionally, the following event is logged in the System log:
Windows could not start the SoftGrid Virtual Application Server on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 41476.
Event ID: 7024
41476 "Unable to start core process: Timeout waiting for Core to start."
This issue may occur when the SoftGrid Virtual Application Server cannot connect to the domain, to the domain name system (DNS), or to the database before the time-out interval elapses.
To resolve this issue, verify connectivity to the domain, to the DNS, and to the database. Then, verify the number of core processes that are configured.
By default, the SoftGrid Virtual Application Server is configured to have three core processes. The core process time-out interval is 60 seconds. Therefore, it may take 180 seconds for the service to start. If each core process does not connect to the domain, to the DNS, and to the database within 60 seconds, the service does not start.
To confirm the number of core processes that are configured, follow these steps: