Article ID: 931188 - View products that this article applies to.
When you try to start an application by using the SoftGrid Client, you receive the following error message:
The SoftGrid Client could not launch the application you requested.
The SoftGrid Client could no use the specified OSD file because the application package identifier has changed. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx44-00001004
This problem may occur if the SoftGrid Client cache contains two applications, and the following conditions are true of the .osd file:
To avoid this problem, remove the old sequence from the SoftGrid Client cache before you add a new application that replaces the sequence.
Contact us for more help
Connect with Answer Desk for expert help.