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Windows Explorer crashes when you try to remove the $WINDOWS.OLD folder from a computer that has been upgraded to Windows Vista
Article ID: 931702 - View products that this article applies to.
When you use Windows Explorer to try to remove the drive:\$WINDOWS.OLD folder from a computer that has been upgraded from an earlier version of Windows to Windows Vista, Windows Explorer crashes. In this scenario, you receive the following error message:
Note The $WINDOWS.OLD folder is a hidden system folder. Sometimes, this folder has a name other than $WINDOWS.OLD. For example, this folder may be named $WINDOWS.~Q. For information about how to view this folder, see the "More Information" section.
Faulting application Explorer.EXE, version 6.0.5756.0, time stamp 0x452999fb, faulting module SHELL32.dll, version 6.0.5756.0, time stamp 0x4529b38a, exception code 0xc0000005, fault offset 0x000000000000c941, process id 0xbf8, application start time 0x01c6ecae8503dd46.
This issue occurs if at least one of the files that Windows Vista tries to delete from the $WINDOWS.OLD folder is corrupted.
To resolve this issue, use one of the following methods to remove the $WINDOWS.OLD folder.
Important Make sure that you back up any important data that is located in the $WINDOWS.OLD folder before you follow these steps.
Method 1: Use the Disk Cleanup toolThe Disk Cleanup tool (Cleanmgr.exe) is included with Windows Vista. You can use this tool to remove the $WINDOWS.OLD folder together with its contents. To do this, follow these steps:
Method 2: Use the RD commandYou can use the RD (Remove Directory) command-line command to remove the $WINDOWS.OLD folder together with its contents. To do this, follow these steps:
(http://support.microsoft.com/kb/120716/ )How to remove files with reserved names in Windows
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
When you upgrade an earlier version of Windows to Windows Vista, the Windows Vista Setup program moves the files and the folders from the original Windows installation to a $WINDOWS.OLD folder. You can access the data in the $WINDOWS.OLD folder after the Windows Vista Setup program is finished. For more information about how the Setup program works, visit the following Microsoft Web site:
How to view the $WINDOWS.OLD folder
Article ID: 931702 - Last Review: March 20, 2007 - Revision: 2.1