Article ID: 940058 - View products that this article applies to.
Consider the following scenario:
Note This problem occurs only when e-mail is delivered from Lotus Notes to Exchange Server 2007 by using the SMTP protocol. This problem does not occur for the e-mail that flows in the following directions:
This problem occurs because a conversion occurs from the HTML format to the RTF format on the server that is running Exchange Server 2007.
When Exchange Server 2007 performs the conversion for the e-mail message, Exchange Server 2007 converts the code page to the default system code page of the server. Any characters that do not fit in the new code page are converted to question marks.
To resolve this problem, install Update Rollup 5 for Exchange Server 2007. For more information about Update Rollup 5 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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