RDC client requirements for Terminal Services Web Access in Windows Server 2008 and Windows Server 2008 R2

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Article ID: 943887 - View products that this article applies to.
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INTRODUCTION

Terminal Services (TSWeb) in Windows Server 2008 and Remote Desktop Services (RDWeb) in Windows 2008 R2 are role-based services that lets users start RemoteApp and Desktop Connection from a web browser. RemoteApp and Desktop Connection provides a customized view of RemoteApp programs and virtual desktops to users. When a user starts a RemoteApp program, a Terminal Services session is started on the Windows Server 2008-based terminal server that hosts the RemoteApp program.

To start a RemoteApp program, a user connects to a website that is hosted on the Windows Server 2008-based TS Web Access server. When the user connects to the website, a list of available RemoteApp programs appears. Additionally, TS Web Access lets users connect to the remote desktop of any server or client computer on which the user has the required permissions.

Resolution

If you are using Windows Server 2008 R2, you must use Remote Desktop Connection (RDC) client version 7.

You must have the Remote Desktop Connection (RDC) client version 6.1 installed to use TS Web Access with the following operating systems:
  • Windows Server 2008
  • Windows Vista with Service Pack 1 (SP1)
  • Windows XP with Service Pack 3 (SP3)
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Note RDC 6.1 (6.0.6001) supports Remote Desktop Protocol 6.1.

Advanced Information

Information for administrators

When users try to connect to TS Web Access from a computer that has an earlier version of the RDC client installed, they will receive an error message that includes a URL. This URL points the user to a webpage where they can find more information.

Currently, the URL that is included in the error message points to this Knowledge Base article. However, you can change the URL that is included in the error message. To modify the URL, use one of the following methods.

Method 1: Use an ASP.NET application setting

Method 2: Edit the Web.config file

Information for non-administrators

If you are not an administrator, contact the system administrator if you have problems when you use TS Web Access. For example, the system administrator can help you obtain and install an updated version of the RDC client.

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Article ID: 943887 - Last Review: July 12, 2013 - Revision: 7.1
Applies to
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Web Server 2008
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbtermserv kbtshoot kbinfo KB943887

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