FIX: Windows Explorer crashes when you minimize Windows Media Player

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Article ID: 944883 - View products that this article applies to.
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SYMPTOMS

When you minimize Microsoft Windows Media Player to the Windows taskbar in Windows Vista, the player causes Windows Explorer to crash.

CAUSE

This problem occurs because of a potential reentrancy condition in which an object can be destroyed while the internal object makes a call to another component.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

The following files are available for download from the Microsoft Download Center:
Windows Vista, 32-bit versions (all languages)
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Download
Download the Windows6.0-KB944883-v2-x86.msu package now.
Windows Vista, 64-bit versions (all languages)
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Download
Download the Windows6.0-KB944883-v2-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13607-Jan-200705:38Not Applicable
Dxmasf.dll11.0.6000.65004,09630-Nov-200704:11x86
Msdxm.ocx11.0.6000.65004,09630-Nov-200704:11x86
Renderingcontrol.xmlNot Applicable5,42207-Jan-200705:38Not Applicable
Spwmp.dll6.0.6000.207307,68030-Nov-200704:11x86
Wmp.dll11.0.6000.650010,616,83230-Nov-200704:11x86
Wmp.mofNot Applicable4,88707-Jan-200705:39Not Applicable
Wmpconfig.exe11.0.6000.6500107,52030-Nov-200702:41x86
Wmplayer.exe11.0.6000.6500168,96030-Nov-200702:41x86
Wmploc.dll11.0.6000.65008,147,96830-Nov-200702:41x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,96530-Nov-200703:41Not Applicable
Wmpshare.exe11.0.6000.6500107,52030-Nov-200702:40x86
Dxmasf.dll11.0.6000.65005,12030-Nov-200705:04x64
Msdxm.ocx11.0.6000.65005,12030-Nov-200705:04x64
Spwmp.dll6.0.6000.207309,21630-Nov-200705:04x64
Wmp.dll11.0.6000.650013,584,89630-Nov-200705:05x64
Wmpconfig.exe11.0.6000.6500108,03230-Nov-200703:07x64
Wmplayer.exe11.0.6000.6500171,00830-Nov-200703:07x64
Wmploc.dll11.0.6000.65008,148,48030-Nov-200703:07x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,96530-Nov-200705:07Not Applicable
Wmpshare.exe11.0.6000.6500108,03230-Nov-200703:07x64

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
To work around this issue, turn off the Windows Media Player toolbar for Windows Explorer. To do this, follow these steps:
  1. Open Control Panel, and then click Appearance and Personalization.
  2. Click Taskbar and Start Menu.
  3. On the Toolbars tab, clear the Windows Media Player check box.
After you follow these steps, the toolbar does not appear on the Windows taskbar when Windows Media Player is minimized.

Properties

Article ID: 944883 - Last Review: September 27, 2011 - Revision: 2.0
APPLIES TO
  • Windows Media Player 11
Keywords: 
kbvistasp1fix kbfix KB944883

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