Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
User data from the USMT may be deleted unexpectedly by the task sequence engine during the operating system deployment process in System Center Configuration Manager 2007 SP1
Article ID: 958808 - View products that this article applies to.
Consider the following scenario:
You expect the user data to be saved in another location during the OSD process instead of being deleted.
The task sequence in System Center Configuration Manager 2007 Service Pack 1 (SP1) deletes all data in the C:\_ SMStasksequence directory when the task sequence engine recognizes that a successful deployment has occurred.
If the task sequence process fails at any step of the process (especially during the loadstate step) and if the Continue on error check box is selected for that step, the error will not be passed to the task sequence engine. Therefore, the task sequence engineer deletes the user data.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(http://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 (SP1) installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
However, make sure that you follow these steps:
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Note The file attribute information applies to the x86 platform, to the x64 platform, to International Client Pack 1 (ICP1), and to ICP2.
To work around the issue, select the Save user settings on a State Migration Point option.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates