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The changes to the display name of a managed entity are not synchronized in the Operations Manager Data Warehouse database on a computer that is running System Center Operations Manager 2007 SP1

Article ID: 972881 - View products that this article applies to.

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SYMPTOMS

Consider the following scenario:

You have a computer that is running Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1).
You change the display name of a managed entity by using one of the following methods:
- In the Operations Manager console, you edit the operational database.
- You change the discovery property name.

In this scenario, the display name change of the managed entity is not synchronized with the Data Warehouse database. Therefore, you may experience the following issues:

The reports show the original display names instead of the current names.
The reporting object picker does not show the expected display name.

For example, you create a new group named Group 1 under the Group node in the Authoring view of the Operations Manager console. Then you use the object picker to open a reporter and then click Add Group. At this moment, when you search for Group 1, Group 1 is returned. However, if you rename the group from Group 1 to Group 2 in the Operations Manager console, a search for Group 2 does not return Group 2.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running System Center Operations Manager 2007 Service Pack 1 (SP1).

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

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File name	File version	File size	Date	Time	Platform
Managedentitychange.sp.sql	Not Applicable	12,665	28-Jul-2009	13:33	Not Applicable

Installation instruction

This hotfix must be applied to each computer that hosts a Microsoft System Center Operations Manager 2007 Reporting Data Warehouse Database Server role.

This hotfix enables a name change of a managed entity to synchronize successfully from the operational database to the data warehouse database. However, the existing managed entities remain unchanged if they were changed before you applied this hotfix. After you apply this hotfix, you must again rename the group to a different name to synchronize a change of the display name to the data warehouse database.

Installation of this hotfix requires two separate procedures:

Extract the hotfix files by running the installation file.
Use Microsoft SQL Server Management Studio to run commands that are saved in a TSQL file against the Operations Manager Reporting Data Warehouse database.

Note We strongly recommend that you back up the Reporting Data Warehouse database before you apply this hotfix.

Procedure 1: Extract the hotfix files

On any computer that has SQL Server Management Studio installed and that can connect to the Operations Manager Reporting Data Warehouse database, follow these steps to extract the management pack files:

Copy the file SystemCenterOperationsManager2007-SP1-KB972881-X86-X64-ENU.MSI to either a local folder or an available network shared folder.
Run the SystemCenterOperationsManager2007-SP1-KB972881-X86-X64-ENU.MSI file. By default, the files are extracted into the following folder:Program Files\System Center Hotfix Utility\Q972881
Note You can specify a different location during installation.

Procedure 2: Use SQL Server Management Studio to run commands contained in the ManagedEntityList.SP.sql file.

On the computer that hosts the SQL Server 2005 Tools, log on by using a domain administrator account or by using a user account that has database owner rights ("dbo" rights) to the Operations Manager 2007 Reporting Data Warehouse database.
Start SQL Server Management Studio.
In the Connect to Server dialog box, connect to the Operations Manager 2007 Reporting Data Warehouse database server.
Click New Query on the toolbar.
On the SQL Editor toolbar, select the Operations Manager 2007 Reporting Data Warehouse database from the Available database drop-down list. For example, select OperationsManagerDW.
On the File menu, point to Open, click File, and then open the ManagedEntityChange.SP.sql file that you extracted in procedure 1.
When the file is open, click Execute in the SQL Editor toolbar.
Check the Messages pane to confirm that the Transact-SQL commands have completed successfully.
Exit SQL Server Management Studio.