Error message when multiple network adapters are configured to use static IP addresses on a computer that is running Windows Server 2008 SP2 or Windows Vista SP2: "0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL"

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Article ID: 972887 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 Service Pack 2 (SP2) or Windows Vista SP2.
  • The computer has multiple network adapters.
  • Each network adapter is configured to use a static IP address.
  • The TCP/IP Forwarding feature is enabled on this computer.
In this scenario, a Stop error occurs and the operating system automatically restarts. Then, you receive the following Stop error:
0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL

Note This problem typically occurs when you restart the computer or when third-party teaming software switches the active network adapter.

CAUSE

This issue occurs because the TCP/IP kernel driver (Tcpip.sys) does not correctly manage some data structures when the driver forwards network packets from one network adapter to another. This causes the system to access an invalid memory address.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and a specific service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 16xxxWindows VistaRTMGDR
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The first release of Windows Server 2008 contains Service Pack ( SP1)
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2222530,72014-Sep-200910:04x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys6.0.6002.22225907,83214-Sep-200912:38x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2222540,44814-Sep-200910:19x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys6.0.6002.222251,424,44014-Sep-200912:45x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2222579,36014-Sep-200910:13IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys6.0.6002.222252,949,19214-Sep-200912:31IA-64

WORKAROUND

To work around this problem, use one of the following methods:

Method 1

Disable IP forwarding with the following steps:
  1. Run the following command to list all of the network interfaces:
    netsh interface ipv4 show interfaces
    
  2. Run the following command to confirm if the Forwarding feature of the interface is enabled:
    netsh interface ipv4 show interface <idx#>
    
  3. Run the following command to disable the Forwarding feature:
    netsh interface ipv4 set interface <idx#> forwarding=disabled

Method 2

Configure the network adapters to use dynamic IP addresses.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb972887_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable2,12915-Sep-200904:42Not applicable
Package_for_kb972887_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43115-Sep-200904:43Not applicable
Package_for_kb972887_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable2,12715-Sep-200904:43Not applicable
Package_for_kb972887_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42315-Sep-200904:43Not applicable
Package_for_kb972887_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable2,12915-Sep-200904:42Not applicable
Package_for_kb972887_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43115-Sep-200904:43Not applicable
X86_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22225_none_887cadec1bbc9aab.manifestNot applicable4,84514-Sep-200913:41Not applicable
X86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22225_none_b57d8a377cb5e115.manifestNot applicable6,40014-Sep-200913:42Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22225_none_e49b496fd41a0be1.manifestNot applicable5,12214-Sep-200913:41Not applicable
Amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22225_none_119c25bb3513524b.manifestNot applicable6,42214-Sep-200913:42Not applicable
Package_for_kb972887_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,14515-Sep-200904:43Not applicable
Package_for_kb972887_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43915-Sep-200904:43Not applicable
Package_for_kb972887_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,14315-Sep-200904:43Not applicable
Package_for_kb972887_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43115-Sep-200904:43Not applicable
Package_for_kb972887_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,14515-Sep-200904:43Not applicable
Package_for_kb972887_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43915-Sep-200904:43Not applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22225_none_887e51e21bbaa3a7.manifestNot applicable5,11814-Sep-200913:16Not applicable
Ia64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22225_none_b57f2e2d7cb3ea11.manifestNot applicable6,41114-Sep-200913:16Not applicable
Package_for_kb972887_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,52915-Sep-200904:42Not applicable
Package_for_kb972887_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42615-Sep-200904:42Not applicable
Package_for_kb972887_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53315-Sep-200904:42Not applicable
Package_for_kb972887_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43415-Sep-200904:42Not applicable

REFERENCES

For more information about how to enable the TCP/IP feature, click the following article number to view the article in the Microsoft Knowledge Base:
323339 How To Enable TCP/IP Forwarding in Windows Server 2003
Note This article also applies to Windows Server 2008 and to Windows Vista.

Properties

Article ID: 972887 - Last Review: October 30, 2009 - Revision: 1.1
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB972887

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