Stop error message on a computer that is running Windows Vista or Windows Server 2008: "STOP: 0x0000007F"

Article ID: 972907 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

A computer that is running Windows Vista or Windows Server 2008 may crash intermittently. Additionally, you may receive the following Stop error message:
*** STOP: 0x0000007F (parameter1, parameter2, parameter3, parameter4) UNEXPECTED_KERNEL_MODE_TRAP

This problem typically occurs when multiple third-party network drivers are installed on the computer. For example, this problem may occur when the following drivers are installed:
  • Virtual private network (VPN) client drivers
  • Antivirus drivers
  • Third-party miniport filter drivers
Back to the top | Give Feedback

CAUSE

This issue occurs because the Tcpip.sys driver occupies most of the space in the kernel mode stack. This leaves less space in the networking stack for the regular operations of the operating system. Therefore, the system may crash intermittently.
Back to the top | Give Feedback

RESOLUTION

Note After you apply the hotfix, the way that the Tcpip.sys driver uses the networking kernel mode stack is optimized. Therefore, there will be more space in the networking kernel mode stack and this problem is less likely to occur.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the Hotfix Request page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791
(http://support.microsoft.com/kb/935791/ )
How to obtain the latest Windows Vista service pack

For more information about how to install the Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849
(http://support.microsoft.com/kb/968849/ )
How to obtain the latest service pack for Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2222630,72015-Sep-200911:25x86
Ndis.sys6.0.6001.22523526,42415-Sep-200914:27x86
Ndismigplugin.dll6.0.6001.22523129,02415-Sep-200913:53x86
Ndistrace.mofNot Applicable4,54801-Apr-200919:00Not Applicable
Ndis.sys6.0.6002.22226526,40815-Sep-200914:01x86
Ndismigplugin.dll6.0.6002.22226129,02415-Sep-200911:25x86
Ndistrace.mofNot Applicable4,54803-Apr-200921:01Not Applicable
Netio.sys6.0.6001.22523220,23215-Sep-200914:27x86
Bfe.dll6.0.6001.22523328,70415-Sep-200913:51x86
Fwpkclnt.sys6.0.6001.2252398,37615-Sep-200914:27x86
Fwpuclnt.dll6.0.6001.22523595,45615-Sep-200913:52x86
Ikeext.dll6.0.6001.22523438,27215-Sep-200913:52x86
Wfp.mofNot Applicable81401-Apr-200919:02Not Applicable
Wfp.tmfNot Applicable208,96615-Sep-200911:44Not Applicable
Tcpip.sys6.0.6001.22523900,69615-Sep-200914:27x86
Tcpip.sys6.0.6002.22226907,84815-Sep-200914:01x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2222640,44815-Sep-200911:37x64
Ndis.sys6.0.6001.22523733,25615-Sep-200914:46x64
Ndismigplugin.dll6.0.6001.22523137,21615-Sep-200914:11x64
Ndistrace.mofNot Applicable4,54801-Apr-200916:10Not Applicable
Ndis.sys6.0.6002.22226737,35215-Sep-200914:03x64
Ndismigplugin.dll6.0.6002.22226137,21615-Sep-200913:30x64
Ndistrace.mofNot Applicable4,54803-Apr-200920:48Not Applicable
Netio.sys6.0.6001.22523342,60015-Sep-200914:46x64
Bfe.dll6.0.6001.22523458,24015-Sep-200914:06x64
Fwpkclnt.sys6.0.6001.22523165,46415-Sep-200914:46x64
Fwpuclnt.dll6.0.6001.22523779,77615-Sep-200914:08x64
Ikeext.dll6.0.6001.22523454,65615-Sep-200914:08x64
Wfp.mofNot Applicable81401-Apr-200916:13Not Applicable
Wfp.tmfNot Applicable207,86315-Sep-200912:00Not Applicable
Tcpip.sys6.0.6001.225231,412,18415-Sep-200914:46x64
Tcpip.sys6.0.6002.222261,424,45615-Sep-200914:04x64
Fwpuclnt.dll6.0.6001.22523595,45615-Sep-200913:52x86
Wfp.mofNot Applicable81401-Apr-200919:02Not Applicable

For all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2222679,36015-Sep-200911:37IA-64
Ndis.sys6.0.6001.225231,643,60815-Sep-200914:03IA-64
Ndismigplugin.dll6.0.6001.22523314,36815-Sep-200913:25IA-64
Ndistrace.mofNot Applicable4,54801-Apr-200916:10Not Applicable
Ndis.sys6.0.6002.222261,644,10415-Sep-200913:46IA-64
Ndismigplugin.dll6.0.6002.22226314,36815-Sep-200913:11IA-64
Ndistrace.mofNot Applicable4,54803-Apr-200920:48Not Applicable
Netio.sys6.0.6001.22523638,53615-Sep-200914:03IA-64
Bfe.dll6.0.6001.22523781,31215-Sep-200913:22IA-64
Fwpkclnt.sys6.0.6001.22523261,19215-Sep-200914:03IA-64
Fwpuclnt.dll6.0.6001.225231,122,30415-Sep-200913:23IA-64
Ikeext.dll6.0.6001.22523925,18415-Sep-200913:24IA-64
Wfp.mofNot Applicable81401-Apr-200916:14Not Applicable
Wfp.tmfNot Applicable207,76915-Sep-200911:44Not Applicable
Tcpip.sys6.0.6001.225232,938,44015-Sep-200914:03IA-64
Tcpip.sys6.0.6002.222262,949,19215-Sep-200913:46IA-64
Fwpuclnt.dll6.0.6001.22523595,45615-Sep-200913:52x86
Wfp.mofNot Applicable81401-Apr-200919:02Not Applicable

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top | Give Feedback

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb972907_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,641
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,131
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,129
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,131
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Sep-2009
Time (UTC)06:56
File namePackage_for_kb972907_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Sep-2009
Time (UTC)06:56
File nameX86_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22226_none_887dae361bbbb402.manifest
File versionNot Applicable
File size4,845
Date (UTC)15-Sep-2009
Time (UTC)15:01
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.0.6001.22523_none_a83e3130353a2565.manifest
File versionNot Applicable
File size134,136
Date (UTC)15-Sep-2009
Time (UTC)15:37
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.0.6002.22226_none_aa27a3f6325dc68e.manifest
File versionNot Applicable
File size134,136
Date (UTC)15-Sep-2009
Time (UTC)15:00
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6001.22523_none_5712723ece789fac.manifest
File versionNot Applicable
File size3,908
Date (UTC)15-Sep-2009
Time (UTC)15:37
File nameX86_microsoft-windows-network-security_31bf3856ad364e35_6.0.6001.22523_none_cd9b755243b5f056.manifest
File versionNot Applicable
File size127,634
Date (UTC)15-Sep-2009
Time (UTC)15:38
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22523_none_b39517bb7f915943.manifest
File versionNot Applicable
File size6,254
Date (UTC)15-Sep-2009
Time (UTC)15:39
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22226_none_b57e8a817cb4fa6c.manifest
File versionNot Applicable
File size6,400
Date (UTC)15-Sep-2009
Time (UTC)15:02

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22226_none_e49c49b9d4192538.manifest
File versionNot Applicable
File size5,122
Date (UTC)15-Sep-2009
Time (UTC)14:59
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6001.22523_none_045cccb3ed97969b.manifest
File versionNot Applicable
File size134,206
Date (UTC)15-Sep-2009
Time (UTC)15:52
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6002.22226_none_06463f79eabb37c4.manifest
File versionNot Applicable
File size134,206
Date (UTC)15-Sep-2009
Time (UTC)14:57
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6001.22523_none_b3310dc286d610e2.manifest
File versionNot Applicable
File size3,916
Date (UTC)15-Sep-2009
Time (UTC)15:52
File nameAmd64_microsoft-windows-network-security_31bf3856ad364e35_6.0.6001.22523_none_29ba10d5fc13618c.manifest
File versionNot Applicable
File size127,680
Date (UTC)15-Sep-2009
Time (UTC)15:54
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22523_none_0fb3b33f37eeca79.manifest
File versionNot Applicable
File size6,276
Date (UTC)15-Sep-2009
Time (UTC)15:55
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22226_none_119d260535126ba2.manifest
File versionNot Applicable
File size6,422
Date (UTC)15-Sep-2009
Time (UTC)15:00
File namePackage_for_kb972907_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,651
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,147
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,145
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,147
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Sep-2009
Time (UTC)06:58
File namePackage_for_kb972907_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)16-Sep-2009
Time (UTC)06:58
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6001.22523_none_bd85b814bb36d2dd.manifest
File versionNot Applicable
File size2,730
Date (UTC)15-Sep-2009
Time (UTC)15:30
File nameWow64_microsoft-windows-network-security_31bf3856ad364e35_6.0.6001.22523_none_340ebb2830742387.manifest
File versionNot Applicable
File size71,155
Date (UTC)15-Sep-2009
Time (UTC)15:31

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22226_none_887f522c1bb9bcfe.manifest
File versionNot Applicable
File size5,118
Date (UTC)15-Sep-2009
Time (UTC)14:33
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6001.22523_none_a83fd52635382e61.manifest
File versionNot Applicable
File size134,164
Date (UTC)15-Sep-2009
Time (UTC)14:50
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6002.22226_none_aa2947ec325bcf8a.manifest
File versionNot Applicable
File size134,164
Date (UTC)15-Sep-2009
Time (UTC)14:31
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6001.22523_none_57141634ce76a8a8.manifest
File versionNot Applicable
File size3,912
Date (UTC)15-Sep-2009
Time (UTC)14:50
File nameIa64_microsoft-windows-network-security_31bf3856ad364e35_6.0.6001.22523_none_cd9d194843b3f952.manifest
File versionNot Applicable
File size127,657
Date (UTC)15-Sep-2009
Time (UTC)14:51
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22523_none_b396bbb17f8f623f.manifest
File versionNot Applicable
File size6,265
Date (UTC)15-Sep-2009
Time (UTC)14:52
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22226_none_b5802e777cb30368.manifest
File versionNot Applicable
File size6,411
Date (UTC)15-Sep-2009
Time (UTC)14:34
File namePackage_for_kb972907_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,534
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,718
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)16-Sep-2009
Time (UTC)06:55
File namePackage_for_kb972907_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)16-Sep-2009
Time (UTC)06:55
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6001.22523_none_bd85b814bb36d2dd.manifest
File versionNot Applicable
File size2,730
Date (UTC)15-Sep-2009
Time (UTC)15:30
File nameWow64_microsoft-windows-network-security_31bf3856ad364e35_6.0.6001.22523_none_340ebb2830742387.manifest
File versionNot Applicable
File size71,155
Date (UTC)15-Sep-2009
Time (UTC)15:31
Back to the top | Give Feedback

Properties

Article ID: 972907 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Web Server 2008
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbfix kbautohotfix kbexpertiseadvanced kbsurveynew kbqfe KB972907
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top