Stop error when you uninstall the Intel PROSet/Wireless WiFi connection utility on a computer that is running Windows Vista or Windows Server 2008

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Article ID: 975494 - View products that this article applies to.
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SYMPTOMS

You have the Intel PROSet/Wireless WiFi connection utility installed on a computer that is running Windows Vista or Windows Server 2008. When you try to uninstall the Intel PROSet/Wireless WiFi connection utility, you receive a Stop error message on a blue screen.

Note This issue only occurs on computers that have the Intel My WiFi technology (MWT).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.0.6001.22528526,40822-Sep-200913:05x86
Ndismigplugin.dll6.0.6001.22528129,02422-Sep-200912:29x86
Ndis.sys6.0.6002.22230526,39222-Sep-200913:03x86
Ndismigplugin.dll6.0.6002.22230129,02422-Sep-200910:04x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.0.6001.22528733,25622-Sep-200913:27x64
Ndismigplugin.dll6.0.6001.22528137,21622-Sep-200912:50x64
Ndis.sys6.0.6002.22230737,33622-Sep-200912:43x64
Ndismigplugin.dll6.0.6002.22230137,21622-Sep-200912:09x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.0.6001.225281,643,59222-Sep-200913:02IA-64
Ndismigplugin.dll6.0.6001.22528314,36822-Sep-200912:22IA-64
Ndis.sys6.0.6002.222301,644,08822-Sep-200912:46IA-64
Ndismigplugin.dll6.0.6002.22230314,36822-Sep-200912:08IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,772
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
File namePackage_2_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,939
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
File namePackage_3_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,777
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
File namePackage_4_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,777
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
File namePackage_5_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,427
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
File namePackage_6_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,266
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
File namePackage_7_for_kb975494~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size2,266
Date (UTC)23-Sep-2009
Time (UTC)00:55
PlatformNot applicable
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Date (UTC)23-Sep-2009
Time (UTC)00:55
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Date (UTC)23-Sep-2009
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Date (UTC)23-Sep-2009
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File namePackage_for_kb975494_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
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Date (UTC)23-Sep-2009
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File versionNot applicable
File size1,690
Date (UTC)23-Sep-2009
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File namePackage_for_kb975494_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
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Date (UTC)23-Sep-2009
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Date (UTC)23-Sep-2009
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Date (UTC)23-Sep-2009
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Date (UTC)23-Sep-2009
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Date (UTC)23-Sep-2009
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File size692
Date (UTC)23-Sep-2009
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File versionNot applicable
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Date (UTC)22-Sep-2009
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Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
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Date (UTC)23-Sep-2009
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Date (UTC)22-Sep-2009
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PlatformNot applicable
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Collapse this tableExpand this table
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REFERENCES

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 975494 - Last Review: December 18, 2009 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbfix kbqfe kbexpertiseadvanced kbsurveynew kbhotfixserver KB975494

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