Error message when you try to manage a server that is running Windows Server 2008 R2 by using the Remote Server Administration Tools for Windows 7: "You do not have the permission to complete this task"

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Article ID: 976888 - View products that this article applies to.
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SYMPTOMS

When you try to manage a server that is running Windows Server 2008 R2 by using the Remote Server Administration Tools for Windows 7, you receive the following error message:
You do not have the permission to complete this task. Contact the administrator of the authorization policy for the computer name of the core server.

CAUSE

This problem may occur because of one of the following issues:
  • Missing group membership
  • Missing remote Management Configuration on the server that is running the Server Core installation
  • Invalid stored credentials

RESOLUTION

To resolve this problem, follow these steps:
  1. Make sure that the server that is running the Server Core installation of Windows Server 2008 R2 and the computer that is running Windows 7 are part of the same domain or trusted domain.
  2. Make sure that the Remote Management option is configured on the Server Core installation of Windows Server 2008 R2. For more information about the Server Core installation, visit the following Microsoft TechNet Web site:
    http://technet.microsoft.com/en-us/library/cc753802(WS.10).aspx#bkmk_managingservercore
  3. Make sure that the domain user who is logged in to Windows 7 is a member of the local Administrators group on the server that is running the Server Core installation. To do this, type the following command at the command prompt, and then press ENTER:
    net localgroup administrators command
  4. If the user is not part of the local Administrators group on the server that is running the Server Core installation, add the domain user. To do this, type the following command at the command prompt, and then press ENTER:
    net localgroup administrators /add domain\account
  5. If you continue to experience the problem that is mentioned in the "Symptoms" section, make sure that the computer that is running Windows 7 has no stored credentials for the server that is running the Server Core installation of Windows Server 2008 R2. To do this, follow these steps:
    1. Do one of the following:
      • Click Start, click Control Panel, click All Control Panel Items, and then click Credential Manager.
      • Click Start, click Run, type control keymgr.dll, and then press ENTER.
    2. Under Windows Credentials, make sure that there are no stored credentials for the Server Core installation of Windows Server 2008 R2. If there are any saved credentials, remove them.
    3. Close and then reopen Remote Console.

Properties

Article ID: 976888 - Last Review: October 22, 2009 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
Keywords: 
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